Istanbul, Türkiye
Experienced Senior Inside Sales Representative with an over 10 years of international B2B experience in different industries including the electrical and electronic manufacturing, construction and packaging industry. Strong sales professional skills in Key Account Management, Negotiation, Marketing Management, Business Planning, Sales, Sales operations, Customer Relationship Management (CRM) and International Business. Have good communication, time management, problem solving and multitasking skills.
Order management by following up the backlog and deliveries daily, scheduling orders, establishing coordination between planning, logistics, sales and customers in Automotive industry. Processing order creations, RMAs, investigating and resolving customer complaints. A key area of focus is to develop strong business relationships via the company’s Extraordinary Customer Experience strategy. Managing KPIs by focusing on the company’s targets and visions.
All sales and after sales activities including Preparing quotations and following up with customers, placing the orders in the system, following the orders from production to delivering to customers. Working in coordination with outside sales to reach to sales budget. Working closely with the other departments such as technical/product departments, accounting, shipping, purchasing to win the business and deliver the orders by increasing the customer satisfaction. Implementing sales strategies and objectives to manage and develop customer relations by analyzing reports and market needs and developments. Assisting Sales Manager and guiding sales team when the manager is not in the office.
Providing the coordination between sales team and other departments in the company and the subsidiaries in other countries such as Germany, the Czech Republic; following the orders, from production to delivering to the customers. Generating the marketing activities in accordance with the marketing policies. Working closely with the PR agents to implement marketing and advertising activities.
Key Account Management: Including sales, marketing and after sales activities from pricing to after sales support; acquisition of the account with related marketing and sales activities, the implementation of sales strategies and objectives to manage and develop the account relations by increasing the customer satisfaction.
Internee Worked in sales and marketing, import-export, accounting departments to assist to the employees in daily work, international correspondence and translation.