Istanbul, Türkiye
Specialties; Scrum Master, Design Thinking, Prince2 Certified, Project Management, Payment Systems Product Manager, Customer Experience Manager, Managing Product Life Cycle, Process Design, Process Improvement English (Advanced)
- Responsible of fintech products, new account agreements, and leading end-to-end technical integrations with third parties - Managing multiple projects by collaborating with sales, IT, technical and operational departments to configure the business in a most effective and harmonious way - Designing customer journey of new payment systems and new accounts/business partners by enhancing related processes - Setting and reviewing KPI targets, building accurate roadmap and managing changes - Applying agile methodologies as the Scrum Master of the team via following agile routines
- Leading top-tier strategic projects such as restructuring digital businesses, complaint management and digitalization - Managing required deliverables, sustaining information flow within project team members, monitoring overall progress, following change requests, identifying risks and proactively taking relevant actions - Responsible of end-to-end processes of corporate fixed products - Supervising cross-functional operations with Sales, Marketing, Network and ICT departments to structure processes of new products/services as well as to improve existing products - Advising customer experience team to develop customer journey maps and scenarios to improve their actions
- Preparing customer journey maps and gathering feedbacks from other parties and channels to take corrective actions - Creating necessary documentation, scripts and texts for call center teams, keeping the knowledge management platforms up to date - Responsible of announcing new products/services checklists, delivering necessary information to all related parties - Identifying process KPI’s, calculating and following the necessary budget, and periodically reporting results - Ensuring all regulatory and legal requirements are followed
- Experiencing a project management role in a multinational company with a cross-functional organization structure to investigate home appliance suppliers for long term partnership - Scouting local markets of home appliances industry and stimulating the interest of the suppliers - Supporting procurement team in communication with suppliers - Assisting suppliers in preparing necessary documents and progression of the required activities
- Leading Product Life Cycle Management (PLCM) in multiple OEM projects with Nokia, Blackberry, Motorola, - Canon, Leica - Active role in new brand launches of Trexta for Apple branded products - Responsible of market research, planning, cost analysis, design approvals, product development activities, - controlling and handing over projects to the mass production