Bogota, D.C., Capital District, Colombia
Results-driven professional with 4+ years of experience in Customer Service, BPO Operations, and Content Moderation, currently completing a Marketing degree at Universidad EAN. I specialize in multichannel support (calls, chats, emails, and tickets), real-time content monitoring, policy compliance, and brand safety — with a strong track record of meeting KPIs and SLAs in high-pressure environments. I bring analytical thinking, fast learning, and a continuous improvement mindset to every role. I'm fluent in Spanish and English, and currently building Portuguese proficiency, which allows me to support multilingual operations and pursue bilingual opportunities in marketing, CRM, or content strategy. Open to: Marketing Associate · Marketing Assistant · CRM Specialist · Content Moderator · Brand Safety Analyst
Perform real-time monitoring of social media activity, acting as a critical safety filter before content reaches end users. Identify and escalate high-risk content and policy violations, consistently meeting platform performance metrics and compliance standards.
Managed inbound tickets, live chats, emails, and calls for a major telecom client. Focused on technical incident resolution, service fault diagnosis, and delivering a reliable customer experience and consistently meeting SLA targets.
Remotely monitored social media activity for global brands to detect reputational risks, sensitive data leaks, and high-risk content. Escalated threats and produced reports to ensure brand protection and compliance for international clients.
Provided customer support for credit card services in a fast-paced financial environment, demonstrating multitasking, problem-solving, and a consistent focus on customer satisfaction.