Zuni Simon

About

Passionate about customers care, I always go the extra miles! From restaurant manager to event planner over city guide back to customer excellence. I always focus on providing the best services.

Experience

• Indie Campers (8 yrs 6 mos)
  • Complaints & Incident Manager
    Jun 2022 - Present · 4 yrs 2 mos

  • Team Lead customer excellenz
    Jun 2019 - Feb 2023 · 3 yrs 9 mos

  • Customer Care Specialist
    Feb 2018 - Jun 2019 · 1 yr 5 mos

• City Guide at Tuk Tuk Lisboa
  Jun 2016 - Jun 2019 · 3 yrs 1 mo

  -Transportation trough the city -Statement of historic facts and history

• Customer Service Representative at Arvato
  Oct 2015 - Jun 2016 · 9 mos

  X-box project: -Deep explanation of the products -Guidance of the customers -Billing of the memberships

• Customer Service Representative at Teleperformance
  Jan 2015 - Jul 2015 · 7 mos

  Orange-Salt project: -Following up of the billing -Handling of complains -Analyzing of various issues

• Founder at Morgentau Events & Catering
  Apr 2014 - Jan 2015 · 10 mos

  -Founding of the company -Creation of the menu and food items -Planification and management of special events