Zumi M

CRM, Email marketing, SEO Content creation

Tokyo, Tokyo, Japan

About

Experience

  • Freelance | Self-employed | Software and IT services (Permanent · 4 yrs 5 mos)
    • Customer Relationship Management Lead
      Jun 2023 - Sep 2025 · 2 yrs 4 mos

    • Web Content Producer
      May 2021 - May 2023 · 2 yrs 1 mo

  • Freelance (Permanent · 3 yrs)
    • Brand Operations Manager
      Jun 2020 - May 2021 · 1 yr

      - Plan retention / reactivation campaigns - Oversee the implementation and execution of campaigns - Ensure campaigns and customer communications are according to set brand guidelines - Analyze results of campaigns together with the BI team and seek to optimize and improve based on findings - Liaise with internal teams to ensure acquisition and CRM activities are aligned - Liaising with Business Development team regarding software bugs, testing new features and further improvements and developments

    • Team Lead
      Jul 2019 - Jun 2020 · 1 yr

    • Customer Relationship Management Specialist
      Oct 2018 - Jun 2019 · 9 mos