Waterloo, Ontario, Canada
Promoted from Desk Assistant to Student Manager after demonstrating reliability and leadership at the service desk. Oversaw weekend front-desk operations to ensure smooth service delivery and policy compliance. Prepared and verified daily cash sheets, reconciling all desk transactions with accuracy. Completed weekend cash deposits and maintained financial accountability. Conducted spot checks to ensure operational integrity, security, and proper resource management. Provided guidance and support to desk assistants, ensuring adherence to procedures and service standards.
Matched all invoices and payment amounts with third-party vendors, ensuring accuracy and timely settlements. Tracked and recorded all company credit card transactions, maintaining audit-ready financial records. Coordinated and managed multiple bookings, ensuring smooth execution and reliable service delivery. Oversaw customer-facing desk operations, resolving issues promptly and maintaining high satisfaction levels. Streamlined operational workflows between vendors, finance, and front-desk services to improve efficiency.
Completed daily cash sheets and prepared accurate bank deposits to support financial reconciliation. Supervised daily operations and assisted team members to maintain smooth workflows and service quality. Supported the creation and maintenance of a company website using WCMS, contributing to digital presence and efficiency. Monitored inventory and coordinated with staff to ensure resources were available for daily operations. Provided frontline support to customers, resolving issues and ensuring a positive service experience.
Assisted with planning and executing large-scale residence events, ensuring smooth logistics and positive student engagement. Coordinated with residence staff, student leaders, and service providers to support event operations. Welcomed and guided participants, providing information and frontline support during events. Monitored event spaces to maintain safety, order, and an inclusive environment for all attendees. Gathered feedback and contributed ideas to improve future residence programming.
Worked as a committee member for the ENVigorate event held by the faculty of environment by University of Waterloo