Spain
Role focus: IT Operations, Identity & Access Management, Microsoft Cloud, Technical Leadership Key Contributions & Responsibilities: Acted as a core member of IT Operations, owning the stability, security, and day-to-day running of enterprise IT services across cloud, identity, and endpoint platforms. Served as a senior escalation and technical authority, resolving complex incidents while guiding junior engineers on best practices and structured troubleshooting. Led administration and optimisation of the Microsoft cloud and identity stack, including: Microsoft 365 & Exchange Online Active Directory, Azure Active Directory, and AD Connect (hybrid identity) PowerShell scripting for administrative efficiency and security response Designed and implemented Single Sign-On (SSO) integrations using Azure Active Directory for business-critical platforms such as Acumatica and Aha!, improving security and user experience. Owned Identity & Access Management (IAM) processes across Okta and Azure AD, managing user lifecycle, application access, and MFA enforcement for a broad SaaS ecosystem (Salesforce, NetSuite, Zoom, DocuSign, Zendesk, Concur, Looker, Optimizely, Condeco). Oversaw security operations and incident response, including phishing investigation and remediation (Mimecast), BitLocker recovery, secure printing, and conditional access controls. Contributed to infrastructure and platform reliability, supporting: Virtualized environments (VMware, Hyper-V) Windows Server maintenance, backups, and resiliency planning VPN, DNS, DHCP, and connectivity services Supported end-user computing at scale, including Windows, macOS, mobile devices, and MDM-based deployments, while driving standardisation and process improvement. Acted as a mentor and process improver, onboarding new hires, refining IT workflows, and raising operational maturity across the team.
Role focus: IT Operations, Microsoft & Cloud Administration, Security, Technical Leadership Key Contributions & Responsibilities: Operated as a senior escalation point for IT service requests and incidents, handling complex technical issues across cloud, infrastructure, and identity platforms. Took ownership of Microsoft ecosystem administration, including: Microsoft 365 & Exchange Online (mail flow, mailbox management, security controls) Active Directory & Azure Active Directory (hybrid identity, AD Connect) PowerShell automation for administrative and security tasks Microsoft Teams and endpoint integration Managed identity, access, and application provisioning using Okta, synchronised with Active Directory and Azure AD, supporting business-critical platforms such as: NetSuite, Salesforce, Zoom, DocuSign, Zendesk, Concur, Looker, Optimizely, Condeco Desk Booking Led user lifecycle management (onboarding, offboarding, role changes), ensuring compliance with access and security policies. Supported and maintained cloud and on-prem infrastructure, including: Virtualization platforms (Hyper-V, VMware) Windows Server environments Backup, restore, and system resiliency processes Contributed to network and connectivity operations, including VPN configuration, DNS, DHCP, firewall concepts, and Citrix XenDesktop environments. Acted as a Security & Incident Response specialist, handling: Phishing investigations and remediation (Mimecast) MFA enforcement, BitLocker recovery, secure printing Endpoint and identity security best practices Served as a technical mentor and process improver, shadowing and onboarding new joiners, refining support workflows, and raising service quality standards. Participated in new system rollouts and solution implementations, supporting infrastructure changes, cloud adoption, and application deployments. Maintained high-quality ITSM documentation across, ServiceNow, Jira.
Role focus: IT Operations Leadership, Microsoft Cloud, Security, Vendor & Risk Management Key Contributions & Responsibilities: Owned the effective and continual delivery of core IT and cloud services across the organisation, including Microsoft 365, Azure, Salesforce/Kimble, NetSuite, BambooHR, and CRM platforms (InterAction). Acted as Global Administrator for the Microsoft 365 environment, governing identity, security, collaboration, and endpoint management at scale. Led IT operations project work, coordinating with external partners and suppliers to deliver infrastructure upgrades, cloud improvements, and service enhancements. Took responsibility for security, routing, and firewall governance, ensuring secure and resilient connectivity across LAN, WLAN, VPN, and SD-WAN environments (Meraki, Cato). Provided 3rd-line infrastructure and platform support, with ownership of root cause analysis, risk assessment, and change decisions rather than reactive ticket handling. Managed endpoint and device strategy, including: Intune MDM & Autopilot SCCM Standardised desktop builds and configuration baselines Oversaw identity and access services, including Active Directory, Azure AD, authentication services, MFA enforcement, and conditional access. Maintained and optimised on-prem and hybrid infrastructure, including: Windows Server, VMware ESXi, Hyper-V SAN storage (EqualLogic, Nimble) Backup and recovery solutions (Veeam, Backup Exec) Acted as a security incident response owner, leading phishing investigations and remediation (Mimecast), BitLocker recovery processes, and secure printing controls. Served as a technical mentor and informal team lead, training junior engineers, reviewing work quality, and supporting the team’s professional development. Acted as a trusted technical advisor to stakeholders, clearly communicating solutions, risks, costs, and trade-offs to both technical and non-technical audiences.
Role focus: Service Operations, Quality Assurance, Microsoft Environment Support Project: EY Key Contributions & Responsibilities: Delivered end-to-end IT service support for a global enterprise environment, resolving incidents and service requests in English and German while meeting strict SLA targets. Acted as an Internal Quality Analyst, reviewing ticket quality across the team, identifying documentation gaps, and coaching analysts to improve resolution accuracy and compliance. Coordinated major incident and outage management, collaborating with resolver teams to ensure timely communication, escalation, and resolution. Performed user account and access management across enterprise systems, including onboarding/offboarding and permissions maintenance. Supported and administered Microsoft enterprise environments including: Active Directory (user/group management, locked accounts, password policies) Microsoft 365 / Exchange Online (mailbox support, security actions) Windows 10 and macOS endpoints Served as a Security & Phishing Response SME, identifying malicious emails and executing remediation using PowerShell and Exchange admin tools. Supported business-critical applications (e.g. NetSuite) and ensured minimal disruption to accounting and finance teams. Created and maintained detailed documentation within ServiceNow, contributing to improved knowledge base accuracy and faster resolution times. Acted as a process mentor for new joiners, shadowing and coaching analysts to accelerate onboarding and improve professionalism and service quality. Supported remote users via VPN setup, endpoint security tools, and remote assistance solutions (TeamViewer). Tools & Technologies: Active Directory, Microsoft 365, Exchange, PowerShell, ServiceNow, Windows 10, macOS, iOS, Android, VPNs, BitLocker, Endpoint Security Tools, TeamViewer, Accounting Applications