Austria
Senior Operations & Customer Service Leader with 18+ years of experience in global organizations, driving operational excellence, business transformation, and cross-regional team leadership across EMEA. Throughout my career at Thermo Fisher Scientific, I have progressed from frontline operations to leadership roles, managing multicultural teams and complex end-to-end processes across customer service, logistics, and installation coordination. I bring a strong track record in: • Leading cross-functional and remote teams across Europe • Driving large-scale transitions, including migration to Global Business Services • Optimizing end-to-end operations (order-to-cash, export, logistics) • Implementing data-driven decision making (Power BI, SAP) • Improving KPIs, service performance, and customer experience I am known as a reliable and trusted leader with a hands-on mindset, strong analytical skills, and the ability to balance strategic priorities with operational execution. I thrive in complex, fast-paced environments and enjoy building high-performing teams that deliver sustainable business results. Key highlights: ✔ Leadership of EMEA teams (up to 18 employees, remote & on-site) ✔ Successful transition of Customer Service operations to GBS (Budapest) ✔ Strong expertise in SAP (SD/MM), C4S, and Power BI ✔ Extensive experience in export operations, logistics, and global processes I am open to international opportunities in Director or Senior Manager roles within Operations, Customer Service, or Business Transformation.
Team Leader, Indirect Channel EEMEA & LE Installation Concierge EMEA 09/2022 – 10/2024 • Led operational teams with full ownership of KPIs, SLAs, and performance outcomes • Drove continuous improvement initiatives to enhance service delivery and efficiency • Built reporting frameworks (Power BI) to enable data-driven decision-making at leadership level • Managed strategic accounts and acted as escalation point for critical business topics
Thermo Fisher Scientific – Vienna, Austria Supervisor, Indirect Channel EEMEA & LE Installation Concierge EMEA 10/2024 – Present • Lead a cross-regional organization of 18 employees with full accountability for performance, engagement, and development • Own and optimize end-to-end operations including order-to-cash, logistics, and indirect channel management across EEMEA • Drive operational transformation initiatives, focusing on scalability, standardization, and efficiency improvements • Oversee financially relevant processes including export operations and Letter of Credit business • Partner with senior stakeholders across Service, Commercial, Finance, and IT to align operations with business objectives • Lead complex transition and knowledge transfer programs across international teams