Kelkheim, Hesse, Germany
Experienced in IT/Electronics with over 30 years of invaluable experience in repairing, researching, testing and producing IT/Electronics components, networking and systems. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and ensuring that quality solutions meet business objectives. Possesses a good team spirit, deadline orientated and has the ability to organize and present complex solutions clearly and accurately. Easygoing by nature and able to get along with both work colleagues and senior managers. Skill Highlights · Technical support at the Data Center by performing OS/network installation, configuration and troubleshooting in order to ensure optimum operations. Perform repair of damaged or faulty equipment and devices. · Troubleshoot servers, switches, and client systems, cable patch panels, install operating systems, upgrade systems, workstation builds and repairs. · Conduct preventative maintenance on Data Center equipment and processes to ensure efficient operations. · Analyze servers and network systems, monitoring system processes to ensure smooth operation. · Carry out system administration tasks such as software installation/updates, security patches, firmware upgrades and hardware maintenance. · Experience in Linux, Windows, VMware OS environments. Utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. Knowledge of IT hardware/software concepts - BIOS, PXE, Kickstart, RAID, SATA, SCSI, LAN, TCP/IP, DHCP, SSL, HTTP, DNS, L2/L3. · Cabling and deployment of servers, storage units, network switches, firewalls, load-balancers and security devices. · Provision and support for a third party or internally, listen to customer complaints and assist them in the resolution of technical issues. Monitor customer network servers and storage systems to ensure up-time and efficient resolution of issues. Use custom management software and an internal ticketing system to provide customer support. · Collaborate with a team of engineers to ensure the security and efficiency of Data Center servers/networking. · Ensure work operations comply with company regulations on information/data management to protect company systems and networks. · Inventory operations and management, executing and managing RMA, liquidation process, controlling and restocking components, components audit, shipping/receiving assets, coordinating inbound and outbound shipments and communicating with freight companies.
Provide technical support for data center hardware, systems, and infrastructure (servers, racks, network devices, etc.). Perform installation, commissioning, configuration, and testing of equipment in hyperscale or enterprise data centers. Troubleshoot and resolve hardware, and system issues within SLAs. Conduct preventive maintenance, repairs, and corrective actions on mission-critical infrastructure. Support high-profile clients and drive escalations to conclusion. Coordinate with project managers, vendors, and contractors during deployments and service events. Ensure compliance with safety procedures, security policies, and data center standards. Perform a root cause analysis (RCA) of failures and document the findings. Maintain accurate service records and technical documentation. Work cross-functionally with engineering, operations, commissioning teams, and support functions. Provide feedback on operational processes and help improve operational efficiency and service quality. Ability to diagnose and resolve complex technical issues quickly and efficiently.
Operate a variety of large and medium scale, high-speed, multiprocessing, on-line, real-time, data communication computer systems. Provide on-the-job training in computer operations and administrative tasks for all newly assigned employees. Enforcing Data Canter policies and standards. Assisting with unpacking equipment from boxes, RMA and shipping of replaced equipment. Follow established guidelines and procedures for documenting and tracking problems and incidents.
Operate a multi-user terminal in support of problem control, to record problems, job delays, system malfunctions and any other operations delays by utilizing the automated incident reporting system. Determine if the problem is hardware or software oriented, solve it telephonically, and if possible, correct remote terminal malfunctions. Installing, replacing or removing equipment components (such as a router/switch card memory, hard drives, PCI cards etc.) Troubleshooting of unreachable systems (Servers, Network Devices, and Security Devices etc.).
Provide personal computer support, problem analysis, and hardware/software installation and configuration. Respond to trouble tickets to resolve user problems. Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices. Configured server software and performed windows/linux server troubleshooting. Assisted 3rd party vendors with data center work. Utilize troubleshooting methodology to assist various IT teams in analyzing problems and resolving Data Center issues.
Manages all aspects of slot/arcade operations, including slot game performance analysis, slot personnel, guest service standards, slot team member training and departmental rules and regulation as well as procedural integrity and administration. Takes all necessary steps to protect company assets.
Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals. Performing computer installation and operating system configuration in designated networks.