Basel, Basel, Switzerland
- Conception and implementation of the Key Account Management process - Development and maintenance of sustainable customer relationships - Development and management of customer contracts, offers, and other - Planning and monitoring of customer projects to ensure compliance to schedules and budgets - Consulting of customers on strategic developments and improvements - Support in development and implementation of internal projects aimed at improving operational efficiency
- Planning and direction of large-scale move projects, in parts or full - Interface to all involved customers, suppliers etc. - Financial project management - Personnel project management - Maintenance of existing customer relationships
- Coordination and operational planning of the service technicians - Order control and scheduling with customers - Administrative processing of service assignments and communication with customers and suppliers - Supervision of the spare parts warehouse (including ordering) and customers devices - Planning and monitoring of the training of service technicians - Close cooperation with the other departments (sales, back office, logistics and application)
- Customer consulting and support on industrial and special/hazardous waste disposal - Handling of the daily business recycling and waste disposal - Participation at the future development and marketing of disposal and secondary services - Market and competitor observation - Generating of department documentations - Project, order execution and controlling - Pricing and offer/tender/contract development - Invoice processing, sales and quantity analysis - Transport organization for special waste - Field service for swiss customers - Support to sales office - Managing internal interfaces - Data management with SAP/WIS/Corix software - Deputy to head of sales and marketing
- Sale of the overall product range of Renggli Laboratory Instruments - Support and consulting of already present customers including complaints and final offers - Strategic development of key accounts (e.g. Novartis, Roche) - Stand-alone, forceful and target-oriented acquisition - Implementation and customer trainings on delivered instruments/equipment - Competitor and market observation - Scheduling and organisation of customer visits - Reporting - Collaboration at sale campaigns (exhibitions and customer mailings) - Planning activities to fulfill the targeted sales goals - Processing of offer and order statistics