Cologne, North Rhine-Westphalia, Germany
Senior business leader with 20+ years of experience in customer relationship management, including key account management, business development, and business management with full P&L responsibility. Proven success in regional and global roles within complex, international organizations. More than 25 years of experience in operations management and people leadership, directing service operations, project execution, and multi‑country regional teams. Extensive background in commercial operations, managing system and service business portfolios across the automotive robotics, power systems, and telecommunications industries.
- Accountable for driving orders development and growth of the Automotive Global Account for robotic solutions (projects) and products - Ensure profitability and customer satisfaction - Develop, implement, and manage the Global Account strategy along with a detailed Account Plan - Build trust and maintain long term relations with customers at both global executive and local levels - Lead Global Agreement negotiations, support local teams resolving any commercial or operation issue - Coordinate and lead the virtual team of local account managers
After Hitachi created a JV with ABB for Power Grids business, my earlier (ABB) position was moved to Hitachi. I remain responsible for Profit and Loss for Power Grid business (details under the earlier job in ABB: Local Product Group Manager, Power Grids, Grid Integration)
Profit and Loss responsible for Power Grid Integration business in Poland including: - setup and implement business strategy in line with corporate directives - driving sales and business development activities - overseeing project execution - development of the organization (sales/tendering/project and service engineers, project managers, logistics and financial control functions) along with line management of the resources
Beside the Country Service Manager role my responsibilities are extended to: - Profit and Loss responsible for the power systems business in Hungary - management and development of engineering and project execution - building customer relations and supporting sales activities
- Profit and Loss responsible for all service business in Hungary - Building up product independent service organization - Responsible for marketing and sales as well as services execution - Customer relation development
- Business development responsibility towards different Hungarian Accounts - Building relation with all appropriate levels in the customers organization - Marketing and Sales of Telecom services (Network Rollout, System Support, Managed Services) - Contract preparation and negotiation
- Define PMO organization for the region based on business need - Establish Local Project Offices in major countries (Russia, Ukraine, Kazakhstan etc.) - Staffing of Local Project Offices and secure competence development of the staff - Implement Ericsson PM methodology within the team - Organize and run steering of large projects in the region to secure financial and operational results
- Profit and Loss responsibility for Managed Services (Telecom operation outsourcing) in Central Europe - Building business strategy and implement operative sales planning - Marketing & Sales of Managed Services including contract negotiation - Development and management of Service delivery (process and team) - Manage the relation with CEOs and Operations Management of Telecom Operators