Zola Hlatshwayo

Snr Specialist Customer Experience Research & Development at MultiChoice

South Africa

About

Dependable, results-oriented and organised professional, currently fulfilling three key roles at MultiChoice: first as Executive Assistant to the Chief Marketing Officer and General Manager for Africa; thirdly as project coordinator in the Sales & Marketing division. Skilled in performing executive office tasks, managing key accounts of the company and budget control, Project co-ordination, events management and HR administration

Experience

  • MultiChoice (30 yrs 9 mos)
    • Senior Specialist: Customer Experience Research & Dev
      Apr 2022 - Present · 4 yrs 3 mos

    • Executive Assistant To Chief Executive Officer
      Feb 2008 - Present · 18 yrs 5 mos

       Coordinate and manage diary on Outlook  Coordinate meetings, teleconferences and appointments; and ensure the manager is well prepared for meetings  Typed correspondence - letters/email/agenda/minutes/reports  Screen telephone calls, enquiries and requests, and handling them when appropriate  Contracts administration  Budget control - liaise with clients and vendors and ensure that suppliers are paid as per agreement  Accounts from suppliers reconciled against orders  Travel arrangements for Chief Marketing Officer and guests, both international and local  Sourcing and selecting gift items for various occasions  Maintain filing system  Attend meetings and take minutes  Manage headcount monthly – EE stats  PowerPoint presentations  Run daily and month end reports  Projects: Knowledge Management  In charge of barter agreements – Hotels & Resorts  Research information on internet and present findings  Event Management - planning, coordinating and managing departmental events  Supervise Refreshment Officer and kitchen inventory

    • Project Coordinator (Contact Centre)
      Mar 2005 - Feb 2008 · 3 yrs

       Planned events (Customer Care division)  Manage Multi-rewards programme  Compile brief from a client  Organise, coordinate and evaluate internal and external events according to brief provided  Manage budget and people within projects  Provide post-event feedback to management  Crisis management  Communication plans that meet the client’s objective  Manage relationships with clients and vendors  Event administration and logistics  Ensuring staff participate in all internal events  Project meetings, planning sessions, scoping sessions and other meetings  Record and distribute meeting minutes  Chair project meetings  Build and maintain project share drive folders  Follow-up project to ensure progress  Inform project team members of scope changes by updating the scope of work and project  Coordinate change control issues on the project  Identify project risk  Arranging travel, visas and accommodation