Brooklyn, New York, United States
I work in customer enablement for complex SaaS products, helping enterprise teams turn powerful tools into scalable workflows that actually stick. As an Onboarding Manager at Apollo.io, I lead strategic onboarding and enablement, partnering cross-functionally to deliver training, workflow design, and integrations that drive adoption and time-to-value. I’m customer-obsessed, calm under pressure, and focused on building enablement programs that create lasting impact.
Led over a hundred high-touch customer onboardings across SMB, mid-market, and enterprise accounts, managing a combined $3M in ARR Owned end-to-end implementation for strategic customers, including Lenovo, Domo, Thomson Reuters, and Go1, driving adoption of Apollo’s outbound sales platform Managed a rolling book of 30–40 concurrent onboarding engagements, delivering customized implementation plans, stakeholder alignment, and technical setup Guided customers through CRM integrations with Salesforce and HubSpot, workflow automation, data migration, and sales process optimization Maintained a 96/100 CSAT while reducing time-to-value through scalable onboarding frameworks and enablement resources Built and launched asynchronous onboarding content and internal playbooks to improve implementation consistency and accelerate customer activation
Recognized with Apollo’s March 2025 Value Award (“Be Customer Obsessed”) for customer advocacy and onboarding excellence
• Hired and onboarded a new and remote part-time team to support their transition into the org • Managed, trained, and developed a team of 6 in office and 6 remote Customer Support Representatives • Seamlessly navigated multiple leadership transitions & merging of teams while maintaining team morale • Led an org-wide book club on Education Reform discussing age compression, mental health, sex trafficking and how they contribute to pushing black girls out of school and into unsafe futures • Volunteered on the Logistics Committee to plan aspects of our annual All Staff retreat for 120 employees
• Created and iterated on pieces of training, systems, and processes; functioned as the primary manager for the Front-line Customer Support Team • Evaluated and monitored the performance of 8-10 direct reports; discuss performance with direct reports • Planned and executed a two-day team retreat for 30 staff to reflect and re-evaluate our work while deepening inter-team relationships
• Monitor the performance output of Customer Support Representatives while reporting on trends • Support the Workforce Manager by creating training and leading team meetings
• Managed Circulation, Reference, and Reserves sections of the library • Awarded Employee of the Month in November for outstanding customer service and reliability