Senigallia, Marche, Italy
Hospitality professional with solid experience in front office operations and booking management, currently specialized in the Sales department. With a strong customer-focused approach throughout all stages of the guest journey and sales process, I combine accuracy, organization, and a passion for detail to ensure high-quality service and maximum customer satisfaction. Used to working in dynamic, results-driven teams, I actively contribute to achieving sales targets and enhancing the overall guest experience.
As Sales Manager at Cogito Strategies, I oversee a portfolio of both five-star hotels and independent properties, with a clear focus on growth and long-term value. I work on developing and managing commercial strategies, strengthening relationships with key travel trade partners and industry operators, and identifying new business opportunities for each property. By combining a consulting approach with hands-on sales activity, I support hotels in improving their positioning, performance and market presence, acting as a bridge between the properties and the travel, MICE and luxury distribution ecosystem.
As a Sales Associate in the luxury hospitality sector, I supported the commercial development of high-end hotel products and experiences, working closely with senior sales managers and key partners. I was actively involved in the preparation and follow-up of major industry events such as ILTM and international roadshows, managing appointment schedules, client outreach and presentation materials. I maintained relationships with travel advisors, luxury agencies and tour operators, ensuring consistent brand representation and sales support across different markets. My role combined daily sales operations, client relationship management and on-site support during trade fairs to maximise visibility and business opportunities.
I worked closely with the sales team to manage B2B and B2C relationships, coordinate offers and proposals, and monitor results across different properties. I was also the point of contact for partners and key clients, handling day-to-day public relations to strengthen the brand’s positioning and visibility.
As a Booking Agent for Lindbergh Hotels, I managed individual and group reservations for 4- and 5-star properties, working closely with the groups department. I handled phone and email inquiries, checked availability and rates, prepared quotations and confirmations, and promoted upselling opportunities and extra services. In coordination with the front office, sales and revenue teams, I helped optimise occupancy and revenue while ensuring accurate support and a high-level experience for guests and partners.
Lavoro stagionale, da inizio Giugno al termine del mese di Settembre di ogni anno corrente