Jeddah, Makkah, Saudi Arabia
With over 15 years at the Islamic Development Bank, our team has consistently enhanced IT service management and infrastructure operations to ensure seamless 24x7 system availability. By implementing robust processes and adhering to defined standards, we have delivered measurable improvements in service performance and incident resolution aligned with organizational goals. Leveraging expertise in ITIL frameworks, cybersecurity, and infrastructure management, we have strengthened system reliability and introduced innovative solutions to optimize operational efficiency. These efforts reflect a commitment to fostering secure, high-performing IT environments that empower organizational success and growth.
Responsibility: - Leadership plan for service management and systems availability. - Deliver 24x7 systems availability and performance - Implement processes involving changes and enhancements, ensuring controls and approvals are adhered to per defined policies and standards - Establish and report monthly on effective, actionable metrics for all IT Infrastructure Service Management processes. - Develop effective communications to ensure all parties are kept well informed of incident progress against agreed SLA’s - Develop and execute operational and capital budgets for IT Infrastructure function. - Recommends and implements new IT solutions in the interest of the business - Lead the IT Infrastructure team to make sure the services are delivered swiftly. - Improved team efficiency by streamlining operational processes and procedures - Manage and administrate a virtual environment to support 300+ VMs using VMware technology - Managed multiple projects - Participate in the E-mail system migration to the cloud (Office 365)
Key Responsibilities: Spearheaded the IDB Network upgrade and Data Centre enhancement. Administered Groupware IBM Lotus Domino and Blackberry (BES) systems. Managed MS Windows Server environments (2003/2008/2012) and Active Directory maintenance. Oversaw regional office infrastructure upgrade projects and managed user access and permissions. Installed and configured a range of network equipment, including CISCO, VMware Virtual Desktop Infrastructure (VDI), and Riverbed bandwidth optimization solutions. Maintained technical documentation for network architecture and ensured the security and performance of the network using tools like ORION Network Performance monitor and HP Insight Control. Implemented and managed security solutions, including IDB Barracuda Web Application Firewall, Cisco ISE Appliances, and Microsoft Multi-Factor Authentication (MFA). Played a pivotal role in the Azure AD Implementation for IDBG and managed users in Microsoft Azure Office 365 Portal for IDBG entities (ICD, ITFC). Supervised IT summer trainees and contributed to the preparation of IT policy documents for IDBG. Managed outsourced IT services, encompassing network, email, and system services. Skills: IT Infrastructure Management Network Equipment Configuration (CISCO, VMware, Riverbed) Security Solutions Implementation (Barracuda, Cisco ISE, MFA) Virtual Environment Administration (MS Hyper-V, VMware) Azure AD & Office 365 Management Technical Documentation & Policy Drafting
Worked as Network and System technical support for 30 workstation as well maintatining the Hardware and Software issues. Moreover, handling the Printers.