Johor Bahru, Johore, Malaysia
- Supported certification-related projects through data cleaning, data analysis, documentation, and report preparation. - Analysed questionnaire responses related to Occupational Health and Safety considerations in PEFC Chain of Custody audit practices. - Prepared tables, charts, and written interpretations to present survey findings clearly for internal reporting. - Assisted in annual report data analysis by organising datasets, reviewing information, and summarising key findings. - Prepared meeting minutes and structured action items to support project coordination and internal follow-up. - Assisted in drafting and reviewing PEFC Chain of Custody-related documentation and procedure materials.
- Supported administrative operations at a child therapy centre through document digitalisation, file organisation, and content preparation. - Scanned, renamed, and organised documents to improve digital record-keeping and file accessibility. - Created video content for centre-related communication and promotional purposes using AI-assisted content tools. - Applied AI prompting to support content ideation, scripting, and video creation. - Maintained structured digital folders and consistent file naming systems for efficient document retrieval.
- Led a team of 6 logistics members in managing venue, accommodation, food, transportation, and delegate movement for a national-level conference. - Developed internal databases and tracking systems to monitor venue surveys, vendor records, accommodation options, and logistics progress. - Conducted market research and coordinated with UPM authorities, vendors, and internal teams to secure cost-effective logistics arrangements. - Managed operational risks including venue changes, manpower limitations, food availability, and vendor coordination issues. - Achieved 100% logistics preparation, covering venue, accommodation, transportation, and food securement.
- Oversaw sales, customer experience, and exchange operations for outgoing volunteer programmes at the Local Committee level. - Managed end-to-end participant servicing, including lead conversion, expectation setting, documentation support, partner matching, and post-experience feedback collection. - Implemented national exchange SOPs and service standards to ensure process consistency, customer satisfaction, and operational compliance. - Analysed customer feedback and NPS evaluations to identify service gaps and improve the participant journey. - Maintained LC-to-LC partnership communication to support exchange delivery and ensure alignment with partner entities. - Developed local initiatives to increase outgoing volunteer participation and strengthen lead-to-customer conversion. - Piloted the Local Committee’s first Global Volunteer exchange engagement event, supporting participant education, lead conversion, and programme awareness. - Coached team members through weekly feedback, performance tracking, and learning initiatives to enhance team execution.
- Identify potential schools or educational institutions as LEADs - Developed a comprehensive proposal outlining the details of project offerings. - Arranged a meeting with school authorities to present proposal - Preparation and signing of partnership agreements - Tailor the content and activities to the school students to ensure engagement and relevance - Ensuring high-quality partnerships