Zhen Rui CHONG

IHRP-SP | People Experience Manager at NCS | HR Business Partnering | Workforce Planning | People Experience

Singapore

About

HR professional with over 10 years of experience spanning HR business partnering, strategic workforce planning, policy development, and people experience management across technology, healthcare, and consulting sectors. Driven by a belief that the best HR solutions come from deeply understanding both the business and its people, and a commitment to creating HR that is genuinely felt, not just administered.

Experience

  • People Experience Manager at NCS Group
    Jun 2025 - Present · 1 yr 1 mo

    Leading a team responsible for the employee lifecycle experience at NCS, with a focus on creating meaningful moments for employees at every stage of their journey. Key areas of ownership: - End-to-end onboarding and offboarding processes - "Moments that matter" initiatives across key employee milestones - People manager enablement: equipping managers to be great people leaders - HR best practices and awards (benchmarking excellence in people practices) - People networks as part of our DEI agenda.

  • Policy & Strategic Workforce Planning Manager at National Healthcare Group
    Aug 2024 - May 2025 · 10 mos

    • Led strategic workforce planning for Group Nursing, developing initiatives to strengthen nursing talent attraction, development, and retention across NHG's healthcare institutions. • Developed and maintained HR policies as part of the Group Policy team, ensuring compliance and best practices across the institutions in the Group. • Translated complex workforce data into actionable insights and presentations for executive decision-making. • Managed stakeholder relationships and chaired group meetings with nursing leaders and HR counterparts across the Group. • Shown expertise in HR planning, business partnering and policy formulation, with a focus on workforce planning, policy development and data analysis.

  • HR Manager, People Strategy at NCS Group
    Oct 2021 - Jul 2024 · 2 yrs 10 mos

    • Developed and implemented people strategy initiatives as part of organisation’s transformation efforts, including change management initiatives, workforce transformation and talent supply chain programmes. • Partnered HR Business Partners and HR CoE teams to develop and implement effective people programmes. • Led the People Engagement Team to organise company-wide events and managed HR communications across the company. • Engaged Institutes of Higher Learning to launch new talent attraction partnerships, such as work-study programmes and study awards.

  • Human Resources Business Partner at KPMG Singapore
    Jun 2020 - Sep 2021 · 1 yr 4 mos

    • HR Business Partner for Advisory Function, supporting Financial Services Advisory and Digital Transformation business units by providing HR guidance and advisory. • Collaborates across HR CoE teams and business functions to drive human capital and talent priorities through data analytics driven approach. • Involved in the planning and implementation of people related operations and talent management projects pertaining to employee life cycle, workforce performance and people practices.

  • Accenture (4 yrs 5 mos)
    • Human Resources Career Advisor Specialist
      Jun 2017 - May 2020 · 3 yrs

      • Partners Business Leaders for end-to-end HR advisor providing people advisory and talent fulfilment support throughout the entire employee life cycle within the Strategy Practice, Communications Media & Technology Consulting Practice, and Security Consulting Practice. • Oversees workforce and talent supply management to anticipate and address business needs and skills shortages. • Coaches executives in driving engagement activities and training programmes for more than 600 employees. • Implements and guides executives in Performance Achievement, a new performance system that eliminates performance rating and focus on individual strengths and capabilities. • Engages business leaders in annual compensation review in ensuring fairness and compliance to rewards philosophy and policies. • Facilitates the governance process of the Fair Consideration Framework to ensure adherence to local immigration laws for all foreign hires.

    • Talent Supply Demand Analyst
      Mar 2016 - May 2017 · 1 yr 3 mos

      • Responsible for managing scheduling of 400 employees in the Health & Public Service business. • Identify and propose the right talent from a resource pool to ensure fulfilment of open roles, while managing the employees’ productivity targets. • Works closely with business leads to identify the right fulfilment channels for resource requirements for the staffing of major projects in Singapore. • Advisor to business leads on the trends in supply and demand of talents.

    • Campus Recruitment Intern
      Jan 2016 - Mar 2016 · 3 mos

      - Managed various internship matters including hiring and engagement of interns from polytechnics and universities. - Liaised with various stakeholders such as student clubs, career offices and project managers for the internship programme. - Support campus recruitment initiatives such as career fairs, office visits and industry talks.