San Francisco, California, United States
I love being productive and moving quickly and getting things done, and love the flow of doing it together with a team who feels the same way.
Quality Assurance for Veeva Vault CRM
- Bug Tracking & Issue Resolution: Found 510+ bugs, verified 840+ Jiras (including bugs & stories) over the course of an 8 year tenure at Workday - Team Leadership & Coordination: Spearheaded group tests, most recently a testing effort of 24 people, combination of tech leads, developers, QA, and PM for Program Flexibility, a new keystone feature - Security Testing: Assisted the Workday Security Pit Crew to investigate 90+ Jiras for security improvements - Adaptability & Cross-Functional Support: Recognized as a go-to QA engineer for quickly and reliably taking on projects across teams and feature areas; including serving as QA lead for a feature implementing logic from a 63-page Department of Education Financial Aid document - Feature & Technology Integration: Easily jumped into learning new features & technology, such as testing Workday Assistant (AI), and leveraging Tenanted Patch & Workflow tools for increased productivity - Testing Efficiency & Process Improvement: Designed and implemented seeded data solutions to enhance testing efficiency as part of the Persisted Data Team - Process Adoption & Innovation: Adopted new processes such as Test Case Reviews, Prev & Prod Testing, Root Cause Analysis, matrix testware
- Verified one of the product’s first release candidate (RC) patches and tested a major code rewrite of a core feature - Mentored 3 QA engineers, guiding them through writing testing documentation, reading automation, doing peer reviews - Represented our product area as QA Lead for a multi-team core feature project - Served as scrum master for our team and facilitated scrum ceremonies
- Conducted manual tests for web and mobile applications, while collaborating closely with product owners and developers - Reviewed and verified automation written by developers in WATS (Workday Automated Testing System), including XML requests and unit tests - Developed tutorial documents to streamline the onboarding process for new QA engineers Participated in weekly cross-team meetings to review Patch Notes of bug fixes deployed into production - Was one of the first 15 QA’s on the Workday Student Team (grown to 58 QA’s in Feb 2025)
- Founded new church and fellowship group for University of Washington students; membership grown to 70+ in half a year - Facilitate large event planning and execution (150+ people), including aspects of food, photography, and registration - Plan and coordinate weekly events (70+people), with small group discussions, venue, and food logistics - Maintain and update membership database of 400+ people, with new names added weekly - Presented a 90-minute “Effects of the Internet Age” workshop for 35+ college students
- Provided front-line, engaging technical customer support to 500+ department staff - Addressed 20-40 tickets daily through prompt emails, phone calls, and in person office visits - Interviewed, trained, and mentored the new team of consultants in job responsibilities and customer service - Documented and maintained installation, configuration, and troubleshooting procedures in the technical manual
- Guided the growth of Research Hub, a online project collaboration website service available to the UC Berkeley community - Directed marketing campaign from conception to execution to increase site usership by 2000+ users - Researched and created website demos to reach various audiences: students, directors, professors, scientists, student facilitators - Led team of three coworkers to brainstorm ideas, research audience, and deliver tailored presentations to audience twice a month - Created and managed Facebook and email outreach to increase user engagement in the university and develop brand identity - Executed fresh direct and relationship marketing as part of campaign to create brand awareness among students