Maltepe, Istanbul, Türkiye
I am able to communicate effectively with colleagues and customers at all levels. I enjoy learning new skills and meeting new challenges in a dynamic work environment.
Integrated Google Analytics with multiple custom events to enable detailed tracking of user behavior across the site. Fixed various frontend and backend bugs in both the admin panel and customer-facing site. Developed and integrated new features across the stack, including: A toggleable button in the admin panel to control the visibility of a component on the main website — Implemented both the frontend UI and the backend service in Go. A dynamic image/content slider, managed via the admin dashboard and displayed on the homepage. Participated in testing and quality assurance processes for new features, identifying bugs, and providing feedback for improvements.
Internal AI Based Customer Service Tool Project In addition to my daily responsibilities as a CSA for 4 months ; - Doing a usability test for new internal AI-based tool which will be used to be used in the Customer Service department. - Listing bugs and errors to the developers and product managers - Suggesting new features and reporting them to the product managers for improvement of the tool Handle 40+ contacts daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services Respond promptly and professionally to incoming customer inquiries in person in 4 categories, by telephone, live chat, or email Maintain updated knowledge of the organization's products, services, and customer service policies Documenting customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Establish and maintain a good rapport with customers by using positive language and anticipating their needs Logging the call details on an implemented CRM application Escalating the customers to the relevant department if needed, doing the follow-up of the updates on the cases Passing the customer requests to the relevant department, reporting to the supervisor.
Playing PubG Mobile, Valorant during live streams Streaming games to 300 real-time viewers Reaching 7.5k followers in 8 months Managing and bonding with followers through Discord server Creating online gaming events