ZEYNEP BASKURT

DECATHLON TURKEY-CUSTOMER RELATIONS MANAGER

Istanbul, Istanbul, Türkiye

About

Experience

  • Decathlon (Full-time · 8 yrs 2 mos)
    • MEA Zone Demand Planner
      Apr 2023 - Present · 3 yrs 3 mos

      -Build short, mid and long-term supply strategies align with commercial sports strategies -Demand and supply planning and accurate forecasting -Ensure solid stock availability rate in the warehouse & stores -Stock level and stock lifetime, margin and T/O forecast analysis through the use of SAP -Manage the pricing, stock monitoring, product identity modification, product order flow, and availability on a daily basis through SAP -Communicate with domestic producers and international suppliers -Prepare weekly/monthly/yearly reports in coordination with the commercial team to boost sales in stores

    • Customer Relations Manager
      Mar 2020 - Mar 2023 · 3 yrs 1 mo

      Description: To ensure that customers come back to the store by maintaining their long-term satisfaction in accordance with the country and store commercial policies. Responsibilities: -To be responsible for team recruitment (sportive, energetic, service-oriented, smiling, recruiting teammates) -Responsibility of Team Management (Customer Relations Team) (To improve their skills by holding regular individual meetings with the whole team. In line with the objectives of ensuring the progress of the team by holding performance evaluation meetings in the middle and at the end of the year.) -To increase customer service and satisfaction by improving the service processes in the store. -Money and product safety responsibility. -Responsibility for employee and customer safety (human security) at service points. -Taking part in recruiting new teammates to the store according to Decathlon values ​​and needs.(Leading the coordination of the collective interview organization in the store, providing the organization of participation at universities and clubs in career days.)

    • Departmant Manager
      May 2018 - Mar 2020 · 1 yr 11 mos

      Description: To ensure customer satisfaction in line with the sales policy it has adopted, to develop its team and to reach the targeted economic values. Responsibilities: - Deciding on the commercial policy, product and service policy, taking into account the situation of the local market - Team building and managing for the implementation of the established commercial policy - Developing the skills and qualifications of the created team, training managers for the institution - Allowing customers to quickly find sports and types of items that fit their current needs with the order of supply to accelerate sales - Complete and quality stock: accurate and accessible stock for customers -Making sales and promoting sales by establishing the right relationships with customers - Ensuring the safety of people and products - Economic performance and profit