Istanbul, Türkiye
-Led the migration from a local CRM system to Microsoft Dynamics, ensuring clean data and automated reporting. -Built dashboards and recurring KPI reports to support strategic decision-making. -Performed ETL processes for CRM enrichment using Excel, SQL, and Microsoft Fabric. -Cleaned and transformed large datasets to improve reporting accuracy and CRM data quality. -Analyzed business data using SQL for ad-hoc and scheduled reporting. -Calculated monthly premium bonuses for sales teams based on performance data. -Collaborated with global teams to align reporting standards and troubleshoot system issues. -Trained new users on CRM tools and supported continuous improvement initiatives. -Wrote basic Python scripts in Google Colab to assist with data validation and deduplication for CRM cleanup.
-Providing sales and reconciliation of financial data for sales team & regional team -Reporting data to management (pricing & frequent sales reports) -Monitored tenders on Turkey's electronic public procurement platform to identify suitable opportunities for increasing sales. Coordinated with regional teams to ensure timely submission of necessary documentation. -Creating and designing KPI dashboards using Power BI, showcasing key performance indicators effectively to support data-driven decision-making processes. -Creating and managing salesperson profiles in Salesforce and coordinating CRM setups with sales goals inside the firm to improve productivity. Participate in focused training sessions that will increase the sales team's platform expertise and data accuracy. -Marketing operations (identification of new products in our system with prices, barcodes, hierarchy and sku codes & providing instructions and labels & updating price list) -Fully support on marketing collateral like category catalogues,flyers,sell-sheets,decks, periodic sales campaigns -Supporting segmentation & CRM cleaning -Signings of contracts & defining/following up the customer provisions -Calculating the distributor and customer's bonus payments monthly and quarterly