Zeeshan Ayub Abbasi

Managing Partner at Essa Enterprises | Owner at Big Mug Cafe | Ex Technical Support Officer at Zong CMPak

Islāmābād, Pakistan

About

Managing Business Owner/ Director! Skills and Responsibilities include: • Analysis, planning and decision-making. • Planning and strategy for business. • Daily monitoring and operation. • Marketing decisions and sales strategies. • Supervise customer services and policies. • Strengthening the company for future development. • Managing the employees and recruitment. • Finance Management. • Customer Management. • Brand Development. • Risk Analysis and Mitigation. • Coordination and Supervision. • Deployments of Resources to implement plans. • Conducting market research. • Documenting all aspects of a business. • Ensuring a business complies with relevant laws and standards. !-----! IT Professional-worked as IT Engineer. Job Responsibilities Included: • Installation and Configuration of Operating Systems, Drivers, Software and Applications. • Troubleshooting of Networks, WLAN configuration. • Microsoft Office, Antivirus & Driver’s Installation. • Microsoft Outlook configuration. • Installation and Configuration of Active Directory and create different domain users and restrict user logins. • Providing best level support at front-end users as well as remotely. • Configure and manage VPN connectivity of remote sites. • Configuration of printers and scanners and sharing. Troubleshooting and maintenance of virtual machines. • Administration of Cisco VPN (Token Assignment, unlock and Password) issues. • Check and update Antivirus (Symantec, McAfee and Trend Micro) software for all systems under management. • Responding within TAT (30min) limits to customers via Manage Engine Service Desk Portal. • Providing support by CSP (Customer Service platform) calling Helpline and management of csp. • Having experience to escalating issues with different vendors as needed. • Write and maintain system documentation, system problems and resolutions for future reference. • Ability to work with team as well independently tackle the client and provide satisfactory solutions. Virtual machines troubleshooting and management. • Backup & Recovery of Operating System.

Experience