Delhi, India
• Partner with Product Managers, Engineering, and global business stakeholders to support and continuously enhance the SoftwareOne Delivery Platform (SwoDP), ensuring business continuity and platform adoption. • Serve as the bridge between business users and product teams by gathering requirements, driving issue resolution, validating enhancements, and recommending process improvements. • Lead user enablement initiatives through global training sessions, hypercare support, product demonstrations, and knowledge-sharing activities to improve adoption of new platform capabilities. • Coordinate release readiness by performing User Acceptance Testing (UAT), validating business requirements, documenting release notes, and communicating platform updates to global users. • Manage production support by analyzing complex business issues, coordinating with cross-functional teams, and ensuring timely resolution of incidents impacting enterprise users. • Led end-to-end Cost Rate Update initiatives by coordinating cross-functional teams, validating financial data, managing stakeholder communications, and supporting successful global deployments. • Develop and maintain functional documentation, process guides, and knowledge articles in Confluence to standardize support processes and improve operational efficiency. • Collaborate with Product Management, PMO, Finance, and Operations teams to support digital transformation initiatives, drive continuous process improvements, and enhance user experience.
• Managed end-to-end global procurement operations for enterprise customers, overseeing the complete Source-to-Pay (S2P) lifecycle from quotation and sourcing through order fulfillment and vendor coordination. • Partnered with global sales, licensing specialists, publishers, distributors, and internal operations teams to deliver timely procurement solutions while ensuring compliance with contractual and business requirements. • Coordinated software quotations, renewal management, and order processing across multiple vendors, supporting seamless procurement execution for enterprise customers worldwide. • Negotiated Master Agreements, Order Forms, and commercial terms with vendors and publishers while ensuring alignment with customer requirements and organizational procurement policies. • Built and maintained strong relationships with customers, software publishers, distributors, and internal stakeholders, serving as a trusted point of contact for procurement-related activities. • Collaborated cross-functionally with sales, procurement, operations, and licensing teams to resolve complex procurement challenges and ensure high service quality and customer satisfaction. • Contributed to process improvements by identifying opportunities to streamline procurement workflows, reduce turnaround times, and enhance operational effectiveness.
• Leading the online vertical from evolving to the implementation phase. • Wire framing, mockups, and feature implementations, cross functional coordination. • Innovating and executing on Product Initiatives that could bring surprise and delight to users while delivering business value to the company. • Working on different modules, resolving issues and queries faced by the end user. • Website and image sourcing for database of verticals. • Working closely with Business managers & Product development teams towards delivering world class solutions.
1. Understanding and analyzing the FMCG industry, segmentation of target market. 2. Managing existing distribution of the company and pitching potentials clients which included 5 star hotels, High end restaurants, and Retail trade. 3. Working on Product approval procedure of FSSAI and understanding warehouse process. 4. Generation of purchase orders, invoice creation and delivery of goods, payment collection. 5. Achieving sales targets.
Sales & Marketing
• Understanding the theoretical concepts of Global financial markets, Scripts and share markets, Mutual funds, Banking & Insurance sectors in India. • Shadow & cold calling, fixing appointments for the Relationship managers with the customers.