Istanbul, Türkiye
After completing my Master’s degree in Human Resources Management — a field I pursued with great passion — I worked for many years as an HR professional at Türkiye İş Bankası and Türk Eximbank. During this time, I gained extensive experience in recruitment, talent management, performance management, employee branding, learning and development and organizational design. By combining this remarkable HR experience with my strong competencies in effective communication and customer orientation, I redirected my entire career within the same field — but toward a different path. I am still in HR; however, this time I am focused on the sales of HR technology products. This transformation has made me even stronger. I have been leading the Business Development and Sales teams at HRPeak Assessment Center, supporting organizations in optimizing their talent assessment through data-driven, AI-powered solutions. Additionally, as HRPeak, we are the only partner of LinkedIn in Turkiye and I also lead this partnership. I believe that anyone with average intelligence can learn to do any job. What truly makes the difference lies in the details. The key is knowing how to benefit from those details without getting lost in them.
In my role, I excelled at managing LinkedIn partnerships and fostering strong customer relationships. I conducted market research to identify new business opportunities and developed a robust pipeline of potential clients. By addressing customer needs swiftly, I contributed to the growth of HRPeak's global brand, talentate.com, while enhancing our SaaS offerings in HR technology.
At Turk Eximbank, I played a pivotal role in managing employee records and ensuring compliance with labor laws and company policies. I coordinated payroll processing and benefits administration, while also acting as a point of contact for employee inquiries. My focus on maintaining accurate records and implementing HR policies contributed to a supportive work environment and streamlined operations.
I actively contributed to internal communication and employer branding initiatives at Türkiye İş Bankası. • Designed and implemented internal communication strategies to promote transparency and engagement. • Acted as a liaison between management and employees, facilitating feedback and insights. • Developed employer branding strategies, enhancing the company's presence at career fairs and events.
Customer Assistance • Greet and assist customers with their banking needs, such as account inquiries, transactions, and general support. • Provide accurate information about banking products and services, including savings accounts, loans, credit cards, and online banking. • Guide customers through account opening, closing, and maintenance processes. Transaction Handling • Process deposits, withdrawals, transfers, and other financial transactions efficiently and accurately. • Verify customer identity and ensure compliance with bank security protocols. • Resolve transaction discrepancies or escalate issues to the appropriate department. Customer Problem Solving • Handle customer complaints and resolve issues effectively while maintaining a positive relationship. • Assist customers in troubleshooting digital banking tools, such as mobile banking apps or online platforms. Sales and Cross-Selling • Identify customer needs and recommend suitable banking products or services. • Cross-sell products, such as credit cards, insurance plans, or investment options, to enhance customer satisfaction. • Meet or exceed sales targets and performance metrics as set by management. Compliance and Record-Keeping • Ensure all transactions and customer interactions comply with banking policies, regulations, and privacy laws. • Maintain accurate records of transactions, customer inquiries, and other activities. Team Collaboration • Work closely with other branch team members to provide a seamless banking experience for customers. • Participate in team meetings, training sessions, and performance reviews to continuously improve skills and service delivery.