Singapore
Tech Project Manager & Business Analyst specializing in end-to-end systems implementation. I bridge the gap between business needs and technical execution—handling everything from gathering requirements and designing solutions to aligning cross-functional teams. Experienced in managing stakeholders, driving vendor deliverables, and delivering practical, user-focused platforms that actually improve operational efficiency.
Project Manager (Product Owner) | SUSS Led the end-to-end implementation of the Student Portal and Training Management System. Managed the full lifecycle from requirements gathering, user stories, and gap-fit analysis, through cross-functional solutioning, stakeholder and vendor management, and final UAT deployment.
As a Business Analyst, I specialize in implementing Agile methodologies to drive project success. My role involves not only precise requirements gathering and user story crafting but also envisioning solutions and translating them into actionable mock-up screens. Working seamlessly within cross-functional teams, I excel in conducting thorough sprint reviews and user acceptance tests, ensuring our deliverables consistently meet stakeholder expectations and project objectives. With a knack for solutioning and a collaborative spirit, I actively contribute to innovative environments where ideas flourish. I am keen to continue growing in my role, seeking opportunities to apply my expertise and drive impactful solutions within dynamic teams.
Business Process Re-engineering: Performed analysis of key business processes and planned the development of IT solutions. This decreased processing time, streamlined the onboarding process, and increased employee engagement. Creation of a HR Engagement bot: Created and implemented an employee engagement chatbot as part of a Scrum team. Product Owner for ServiceNow dashboard: In charge of creating, maintaining, and presenting the HR dashboard via ServiceNow and Tableau. Conducted Agile project meetings with various stakeholders to gather project requirements, to re-align the expectations and objectives of the users, and to ensure that the developers had clear requirements. Presented monthly project updates to business unit stakeholders on the latest changes and to seek feedback and suggestions for improvement.