Mabalacat, Central Luzon, Philippines
An experienced Office Administrator with almost 8 years experience successfully providing administrative, excellent customer service, office management, hospitality management, telephone operator, email management, travel and hotel arrangement and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills.
Responsible for answering all incoming calls Responsible in designing panel & string layouts for solar panels on Pylon Creating/changing/updating customer information on CRM, while on the phone with the customer Manages and directs incoming email inquiries Process applications and upload quotes for new sales Schedules solar installation date Create new electrical certificates for completed jobs Apply for payments for government rebate via Formbay and Solar Victoria Data entry and management of software and other CRMs Assist in sending out emails Provides general administrative support to AU client Manages & plots installations on Google Calendar in an orderly manner Responsible on lead allocation to sales consultants Answer queries & provides client/customer support
Responsible for answering and routing calls promptly. Greeting visitors, and handling inquiries from the public Responsible for mail, courier & parcels receiving and distribution Provides wide range of support services for Clients & Top Level Executives Responsible in meeting room reservations & amenities coordination Handles car shuttle reservation requests Responsible for any car shuttle concerns Implements visitor management policy & procedure Deliver extraordinary employee and client service and care Filing, scanning, faxing, printing as well as typing specific document as required Prepare general correspondences and customer assessments as needed Receives delivery receipt, sales invoices from deliveries Monitors and records stocks and supplies status. Routinely re-order department supplies every month Manages the department's petty cash & makes petty cash liquidation Proficiency with PC's and computer programs (MS Applications) Strong knowledge of general office procedures and office equipment
• Register guests and assigns rooms. Accommodates special requests whenever possible. • Ensures that guests receive a speedy and efficient check in/ out according to Hotel H2o SOP’s • Assists in preregistration and blocking of rooms for reservations. • Thoroughly understand and adheres to proper credit and cash handling policies and procedures. • Understands room status and room status tracking. • Knows room locations, types of rooms available, and room rates. • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. • Uses suggestive selling techniques to upsell rooms and to promote other services of the hotel. • Knows the location and types of available rooms as well as the activities and services of the hotel. • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve it; expediting correction or adjustment; following up to ensure resolution Uses suggestive selling techniques to sell and promote other services of the account. Receives incoming calls from customers, prepare orders and expedite Suggests and sells additional items over the phone Ensures accuracy of outgoing, entered orders Deals professionally on the phone and in person with customers, vendors and fellow employees Assist with processing special orders and customer price lists Provides an in-store customer service presence to help the consumer make an educated decision on their purchase