Riyadh, Saudi Arabia
IT Project Manager with expertise in leading product lifecycles, driving user-centric solutions, and aligning strategies with business goals. Strong technical background and proficiency in agile methodologies, data analytics, and market trends. Skilled in cross-functional collaboration and delivering growth in the fintech sector.
Drive delivery of strategic technology initiatives across regulated fintech domains - SME and BNPL (Buy now Pay later) Manage portfolio planning, prioritization, roadmaps, and executive-level reporting Oversee end-to-end delivery of IT projects ensuring on-time, within-scope, and within-budget outcomes Partner with Product, Technology, Operations, Risk, Compliance, and external vendors Establish and maintain PMO standards, frameworks, tools, and best practices Lead delivery for SAMA-mandated initiatives Support implementation of Open Banking APIs and third-party integrations Proactively manage project risks, dependencies, and escalations Support Agile and Hybrid delivery models
Developed Debit Card application features for Mashreq Bank, leveraging Agile methodologies to ensure efficient product delivery Leading a team of 7 cross-functional members (Engineers, UI/UX, QA) deployed in different regions - UAE, Egypt and Pakistan Contributed technical expertise to sprint events, including planning, grooming, retrospectives, and demos Designed and implemented API-based integrations to streamline business processes and enhance system interoperability Formulating product roadmaps, user stories, tracked squad progress, and adjusted priorities as necessary Conducted seamless integration with 3rd party service providers - 1-Link, Prime Card Management System and FlexCube Collaborating with cross-functional teams (Customer Support, Fraud Risk, Compliance, IT, and Marketing) to deliver customer-centric card management solutions
Developed 10+ innovative IT solutions by driving product development, business growth, customer experience improvement, compliance, and operational efficiency. Major processes innovated: Innovation of Customer Information Form in Core-Banking System - Account Opening Process POS inventory management system Optimization of Credit Card initiation journey through digital app Introduction of Inter-department communication tool - Workflow Managed multiple on-going digital IT projects & change requests in alignment with technical and business teams
Conversion of 5,000+ account opening requests by planning and executing product launch - JS Her Defined product roadmaps, account onboarding, maintenance, and retention processes, and ensuring compliance with KYC, AML, and regulatory standards Managed BTL activity in Dubai Property Expo for State Bank of Pakistan led initiative - Mera Pakistan, Mera Ghar Identified research needs, executing studies, and analyzing research outcome in order to identify market opportunities
Generated more than 250 Million+ (Monthly), 1.8+ Billion (Yearly) & 4 Million+ Revenue (Yearly) through online sales Received Best E-Commerce of the year for Electronics Category Executed successful 11.11/Black Friday Campaigns & generating 100 Million+ volume Conceptualized and deployed product implementation in coordination with internal IT teams Demonstrated leadership in customer retention strategies and enhancing long-term engagement and loyalty. Developed successful online sales operations from scratch by establishing and following strategic vision Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts Responded to customer issues & resolved complaints