Pinner, England, United Kingdom
A senior IT Services Manager with 15+ years of global experience leading IT infrastructure, projects, and programs, leveraging expertise in ITIL, Cloud, and Security. In my current role as Professional Services Manager at T-Tech (a Microsoft Gold Partner), I lead a team of Project Managers and Architects, driving operational efficiencies, customer satisfaction, and agile transformation across the function. Key achievements include developing and launching “Project Management as a Service” (PMaaS) as a new revenue stream and introducing AI-driven customer feedback analysis to improve project delivery insights and client satisfaction. I also championed a lean delivery culture, reducing inefficiencies, and led the refinement of the Service Take-On (STO) process using Agile principles. At Advent International, my focus as Cloud Services Manager was to lead a global team of 5 engineers in deploying cloud-native services and optimizing IT infrastructure to align with strategic business objectives. We achieved substantial cost savings—US$400k in annual savings—by implementing service stack consolidation and automated shutdown schedules. This tenure included leading legacy system migrations to Azure, refactoring applications, and fostering a culture of DevOps (CI/CD) using Azure Bicep and GitHub. My previous tenure at WorldRemit/Zepz as Global Digital IT Workplace Manager armed me with the expertise to lead a team of 11 specialists and manage complex SaaS, PaaS, and IaaS solutions, including mastery of Azure, AWS, Google Workspace, and Okta SSO integrations. During this time, I program-managed the cloud merger of WorldRemit and Sendwave (2350 users) and achieved significant cost savings, including reducing SaaS costs by £250k through service consolidation and saving £150k annually by automating JIRA requests and re-certifying system access. The combination of my financial analysis capabilities (e.g., FinDevOps certifications ) and extensive cloud computing skills underpins my commitment to driving efficiency, compliance (ISO 27001, GDPR ), and innovation across the Financial Sector.
Managed a global team of 5 Cloud Engineers, overseeing the firm's AWS & Microsoft Azure infrastructure in a DevOps (CI/CD pipelines) culture, including virtual machines, Azure Bicep, SQL databases, Azure Data Factory (ADF), Virtual Desktops, Azure Functions/Web Apps, Azure Application Services & GitHub Repos. Successfully drove strategic initiatives in migrations, cost optimization, and service delivery, ensuring alignment with business needs. Key Achievements: - Azure Migrations: Led complex migrations of legacy systems to Azure, refactoring applications for improved performance and leveraging cloud-native services to minimize downtime and ensure business continuity. - Cost Optimization: Achieved US$400k in annual cost savings through strategic service stack consolidation and optimisation via automated shutdown schedules for non-production environments, and strategic resource management, utilizing Azure Cost Analyzer to eliminate underutilized resources. - ServiceNow Automation: Streamlined Azure requests via automated workflows and a self-service portal, enhancing operational efficiency. - Proactive Monitoring: Deployed Prometheus/Grafana for real-time infrastructure insights, enabling proactive issue resolution. - VDI Re-architecture: Delivered cost-effective and high-performance VDI solutions, providing project management and technical development opportunities for junior staff. - DevOps Implementation: Implemented robust DevOps practices using Azure Bicep and GitHub for deployment automation. - Team Leadership & Training: Mentored engineers, improved communication, and increased team certification uptake. - Microsoft Partnership: Managed firm-wide Microsoft relationships, enhancing service delivery satisfaction and increasing cross-functional collaboration. - Information Management: Improved global knowledge sharing by developing centralized Confluence pages for technical and business information, enhancing team efficiency.
Managing a global team of 11 Architects & Engineers in a global fintech organisation. My role and responsibilities include; - Ownership of SaaS, PaaS, IaaS and On-Premise solutions incl. Azure, AWS, Google Workplace, Office365, Azure Active Directory, OKTA SSO, Slack/ Slack Grid, JIRA/Confluence, JamF, Kandji, Cisco Network Infrastructure, JupiterOne (CMDB) and other solutions suited for the business. - Management tasks included Hiring, Staff Development, Solutions Design, Engineering & Deployment, 3rd and 4th level escalations, Vendor Management, Strategic Resource and Solution Road mapping, Technical Integration with Cross-Business Requirements, Global Integration Activities and Service Stack Consolidation. Projects Incl. - Programme Managed the technical merger of WorldRemit (1700 users) with Sendwave (650 users) into Zepz covering the deployment of Slack Enterprise Grid, Google Workplace Domain Migration, Active Directory On-boarding, OKTA SAML Integration, WorkDay Integration, JIRA/Confluence Integration, JamF and Kandji Deployment, Rapid7 Deployment. - Project Managed a Critical Safeguarding effort incl. re-certification of all access to business systems, privileged and non-privileged accounts, service accounts, new service ownership mapping and documentation, streamlining JIRA request process and auditability throughout. Automated the entire process reducing manual process and savings of circa £150k. - Slack Channel Migrations from two different instances without any business impact, this incl. over 1000 bots and integrations/automations and delivered in little as 50% of the specified timeframe with savings of over £70k. - Reduced SaaS complexities by consolidating services and reducing costs by a further £325k (incl. AWS Cloud Migrations, service retirement and pricing negotiations). - Steering and programme managing the existing Role Based Access Control strategy and programme for the on-boarding/off-boarding process for the entire organisation.
Managing a team of 8 UCC architects and 9 Design Engineers based in the U.K. and Slovakia. Duties incl. - Recruitment in U.K. Slovakia and India. - Allocating resources to clients and projects based on requirements, project deliverables and individual skill set. - Promoting inter-team development and cross-fertilisation of team skills and experiences. -Authoring staff development plans and certifications, utilising vendor relationships and realising cost savings for training. - Developing a practial training roadmap incorporating team learning, experience and certifications to evolve the teams capapbilities. - Delivering a monthly "Insights" session involving vendors showcasing their technologies and products to the team, strengthening product understanding partner relationships. - Providing senior executives with monthly resource updates, allocations, growth plans and strategic development advice. - Creating new processes to expedite new business requests i.e. bidding for large projects. - Onboarding new products and services so to support client needs and requirements. Additionally I acted as project manager for a number of projects for a major global energy supplier incl. - Building a test lab for Microsoft Teams - Building and delivering a Microsoft PowerBI reporting tool covering extensive information on telephony, audio and video calling as well as hardware performance reporting - Supporting the bidding process for client project and initiatives. - Providing team credentials, qualifications and updates for marketing