United Arab Emirates
Senior Human Resource Administrator and Payroll coordinator with a remarkable track record and with an overall 15 years of diversified experience in Collections, Customer Service, Supply Chain and Human Resources. Seeking a challenging role in Human Resource Management, to enhance and utilize my experience by managing critical HR Functions.
Responsible for processing and managing the payroll of overall 1800 employees across two business Units. Responsible for processing the entire Exit & full and final settlement process as per the company policy and UAE Labour law. Co-ordinate with finance and Payroll department for the timely closure of F&F. Arrange exit interviews with the department Managers and HR Head for all the resignation staffs to gain a sense and understanding of what an organization can do to improve and to retain its employee. Ensure accurate payment of salaries and handling salary discrepancies if any. Evaluate the accuracy of timesheets submitted by departments on weekly basis in accordance with the company policy. Keeping track of employee absence record and providing payroll department with information regarding work schedules. Track employees extended leave of absences and liaise with the management and payroll department to ensure accuracy of head count. Process monthly attendance reports by computing the overtime as per the policy and the payroll cut of periods and ensure timely submission of monthly report to payroll department to process employee’s salaries. Responsible for processing Visa cancellations of resignation, termination and absconding employees as per the company’s policies and UAE labour law. Responsible for explaining the exit policies and procedures to the resignation/termination and retirement employees as well arrange travel arrangements. Handling employee grievances and resolving issues in accordance with company policies/ legal department and UAE labour law and providing solutions within well-defined framework. Preparing and Issuing Warning termination redundancy absconding Resignation acceptance letters COE in coordination with the legal team to ensure correct articles are incorporated as per the current UAE labour law. Maintaining the monthly attrition report of management and non-management employees third party hired labors and share the report with HR Head.
Supply Chain Executive: (London Dairy Parlor) Responsibilities: Purchase, Warehouse, Sales, Research and Development & Master Data management Purchase: Confirm and coordinate with suppliers regarding the product availability, pricing, procuring the raw material, packing material, finished item, and also negotiating with the suppliers for the assests used in business operations. Raising Requisition and Purchase Orders in Oracle forInventory and Non-Inventoryitems for Projects, marketing, rents, stocks, etc. and releasing the purchase orders. Sending the approved purchase orders to suppliers and schedule the delivery, upon receipt of item, sending the invoice to finance for payment. Coordinate with different functional departments Sales, Marketing, Operations, Planning, Finance, Warehouse and Supply Chain groups within the company. Sales: Preparing the daily and monthly sales report and reporting the same to the CEO. Preparing weekly and monthly analysis of Sales report to study the sales plan for setting profit-based sales and hence plan targets by execution of new marketing strategies, setting targets, forecast, and execution of new sales target to achieve business targets. Warehouse: Arranging and ensuring the dispatch of order’s Reconciliation of London Dairy Parlors inventory by preparing monthly reports from My micros software for receiving inter Parlors transfer and wastage’s and analyzing the variances and reporting to the management. Invoicing the orders in Oracle and generate a monthly report to match the physical stocks with the system stocks. Preparing/Maintaining monthly inventory/consumption report. MDM-Responsible for creating Supplier Codes, Customer codes and oracle codes for new items as per the specifications as a BU Data Stewart. (R&D)-Responsible for creating recipes’ and formula’s for parlor and ensure accuracy. Coordinate with the planning department to ensure the weekly batches are created.
Responsible for handling the customer service of two different business Units. Sharing confirmed orders with planning to ensure timely availability of required stocks. Booking sales order in Oracle as per the required dates by the customer. Arranging loading of orders as per the shipping schedules of respective destinations. Sharing material forecast with managers on monthly basis. Communicate any order issues with customer and work to resolve them according to company policies and customer’s requirements. Presenting monthly KPI (Key Performer Indicators). And continuously working on Process improvement. Reconciliation of B/L Ministry docs (Ex. Packing List, invoice) and dispatching the documents to the customers. Ensuring all paperwork and invoices are checked & handed to the finance team, ensuring accurate invoicing in Oracle. WarehouseExecutive:Bakery Ingredient Division Responsible for handling transport and transfer inventory and coordinating with logistics and maintain accurate inventory levels. Monitor the inventory once released from the warehouse. Interface between logistics, procurement, transportation, and customer service and to ensure dispatch of raw material, packing material and finished goods to the customers all over GCC. Ensuring quality and timely completion of the dispatches of Export and Local orders as per the Company standards. Preparing Export Documents (COO, Health Certificate and Attestation of Invoice from Chamber Of Commerce) Managing inbound discrepancies (Ex. shortages, damages, quality etc) To coordinate with Procurement department for receiving of goods items from suppliers as per Purchase Order Efficiently managing Warehouse operations to ensure timely loading / un-loading of vehicles. To effectively control product losses/damages (wastages) as per set standards during product Storage/handling according to FIFO rules. Keep track of non-moving stock and inform the management for further action.
Responsibilities Customer Service Representative Handling Customers, as the front line staff. Responsible for various processes/ operations and reporting to Manager. Maintaining reports and documents for the smooth movement of operations. Resolving customer queries, providing services and products to customer. Handling 2nd Level Escalations. Maintaining Customer Data on a Weekly basis and presenting in front of the management. Handling irate customers who have issues with Customer Service representatives. Active role in training and updating team members on all the new updates. Maintained 100% process adherence and productivity.
Over all 5 years of experience in Collections and CS, 1year in HR as a part of Recruitment/“Onboard Team” Perform reference and background checks. Responsibilities (HR) Interact with Senior Human Resource Representatives and Department Management to schedule interviews as well as understand specific job requirements, company profiles, interview and hiring process. Utilize internet job boards (Monster, Naukri) employee/candidate referrals, in-house database, and Open-houses to source qualified candidates. Manage full-cycle recruitment process (including screening resumes and candidates, scheduling interviews process and negotiating offers). Conduct interviews, both over the phone and in person, to evaluate potential candidates and schedule on-site client interviews. Manage both candidate and client database (Resource tracking). Perform reference and background checks. Arranging final round interviews for successful candidates with process managers/clients. Arranging trainings for employees. Verifying the candidate’s documents, creating oracle codes, ID cards as a part of the onboarding process. Conducting fun at work activities on weekly basis to keep the energy level of employees high. Responsibilities (Collections) Making outbound calls to US customers for collection purposes against their dues on (Early stage and Late stage customers) PLCC (Private Labelled Credit Cards). Maintain the number of calls per day and achieve the Target within the specified time-frames. Updating client on daily collection status. Training the new joiners. Was an outstanding performer. Knew wing-to-wing process. Solving customer issues. Interacting with the Customer in a professional manner. As a senior Customer service supervisor, handled escalation calls of the irate customers. Conducting PKT (Process Knowledge Test) for the whole team. Active role in training and updating team members on all the new updates. Worked as a Trainer/SME for new hires.