Zainab Siddiqui

About

Support and Operations professional with experience across fintech compliance (KYC/ATO), customer support, quality assurance, and e-commerce operations. Currently a Support Specialist at Revolut, managing customer verification and anti-terrorism processes while ensuring regulatory compliance Known for improving workflows, reducing verification turnaround time by 25%, and resolving complex customer issues through cross-functional collaboration. Previously supported global customers at 24-7 Intouch (gaming support), Mercer (Quality Analyst), and Concentrix (Amazon Selling Partner Support), consistently delivering high customer satisfaction and process-driven resolutions-resolving 99% of issues in high-volume environments. Strong communicator with a background in coaching, quality improvement, and stakeholder support.

Experience

• Revolut (India · Remote)
  • FinCrime Analyst (Support)
    Mar 2025 - Dec 2025 · 10 mos

    Financial Crime Analyst | Onboarding specialist | Account Verification | AML/KYC/ fraud investigation | CDD/EDD

  • Support Specialist
    Sep 2023 - Mar 2025 · 1 yr 7 mos

    Spearhead KYC (Know Your Customer) and Anti-Terrorism Operations processes, ensuring full compliance with regulatory standards.

• 24-7 Intouch (Remote)
  • Customer Service Representative
    Mar 2022 - Aug 2023 · 1 yr 6 mos

  • Senior Support Consultant
    Mar 2022 - Aug 2023 · 1 yr 6 mos

    Provided 24/7 customer support for online gaming processes, including Big Time and Influence Mobile app.

• Quality Analyst at Mercer
  Jun 2021 - Jan 2022 · 8 mos

• Customer Service Representative at Concentrix India & Southeast Asia
  Jul 2020 - Apr 2021 · 10 mos

  Worked in a Voice process

• Customer Service Representative at Concentrix India & Southeast Asia
  Apr 2019 - Mar 2020 · 1 yr

  Worked as a Customer Representative in a voice process