Greater Dublin
Professional with experience in architecture and design, ranging projects from core to conservation and interior design. An individual who likes to work in between community problems with a quest to adapt sustainable approaches to them. Skilled in digital construction and project management, with a specialized focus on building design, building information modeling (BIM), and sustainability.
Handled international remittance operations and mortgage-related inquiries, ensuring accuracy, compliance, and timely execution. Supported bereavement cases with discretion and empathy, and oversaw deed management by verifying documents and coordinating with internal teams. Delivered high-quality service across multiple channels while resolving queries and ensuring smooth operations. Gained practical knowledge of sustainable finance, understanding its importance in the current financial services environment and responsible practices.
I intentionally took time off to travel between UK and India, recharge, and gain clarity on my long-term goals. During this period, I focused on reflecting on where I am, where I want to be, and how to bridge that gap. Focused on evaluating my career trajectory, health, strengthening personal resilience, and defining actionable steps to align my skills and aspirations with future professional opportunities.
Managed daily customer interactions, consistently achieving service efficiency and response-time targets using Zendesk and Mitel systems. Delivered high-quality service by communicating decisions efficiently and empathetically while maintaining confidentiality, earning recognition across customers and teams. Ensured compliance with company policies through meticulous record-keeping and collaborated with cross-functional teams to coordinate solutions and resolve complex issues effectively.