Brooklyn, New York, United States
• Process 20-30 daily transportation requests for discharged patients by performing insurance verification, obtaining authorizations, and entering data into trip portal • Collaborate with social workers, ER clerks, medical staff, and dispatch to resolve transportation issues such as corrections on patient’s data, adjusting mode of transportation based on patient’s diagnosis • Verify insurance and patient information utilizing EPIC, MAS, OneSource and EPACES • Utilize the 2 identifiers rule to correctly verify patient’s account and process credit card, cash, and check payments for appointments, lost IDS, and medical records • Distribute metrocards and special account metrocards to Medicaid patients with appointments • Adjust payment amounts according to patient’s fee scale or refer to financial office if necessary
• Coordinate business launch party to encourage communication with potential business partners • Create product descriptions and website content for BoldZest company • Conducted research on popular trends in hair care market and implemented appealing concepts to attract consumers • Assist with preparation and labeling BoldZest hair care products in short time frames • Contribute to finalizing decisions on website layout, ingredients, and size of products
• Resolved 500 - 600 issues with customers and agents regarding ticket status, refunds, missing tickets, and sales • Trained 6 employees to use TopView software and adjusted training to each individual’s workstyle • Supervised and maintained office by delegating tasks amongst co-workers • Performed HR duties such as scheduling interviews and reviewing resumes for cashier and management positions • Processed agents’ credit card and cash sales
• Implemented store’s system to prevent misplacement of customer’s items • Processed credit card and cash payments • Collaborated with co-workers to clean and maintain work area daily
• Provided recommendations and resolutions for customers specific needs through consultation • Implemented creative visual merchandising strategy with store displays • Processed credit card and cash payments