Antwerp, Flemish Region, Belgium
Provide on-site technical support for end-user hardware, software, and network issues to ensure minimal downtime and high user satisfaction. Manage and resolve ServiceNow incidents, service requests, and catalog tasks, following ITIL best practices. Perform diagnosis, troubleshooting, and resolution of desktop, laptop, and peripheral device issues. Execute “like-for-like” hardware replacements and system upgrades while maintaining accurate asset tracking and documentation. Configure, install, and maintain Windows operating systems, Microsoft 365, and standard enterprise applications. Assist with user account management (password resets, permissions, profile setup) through Active Directory and related tools. Coordinate with network, infrastructure, and application teams to escalate and resolve complex technical issues. Maintain and update technical documentation for recurring issues, standard operating procedures, and troubleshooting guides. Support hardware deployments, refresh projects, and imaging of new systems using standard company tools and policies. Deliver excellent customer service and communication, ensuring timely updates and professional interactions with end users.
· Provided on-site technical support for end-user hardware, software, and network issues — including diagnosing and resolving problems related to laptops, printers, and connectivity to ensure seamless operations. · Managed ServiceNow incidents, service requests, and Catalogs tasks, creating and tracking tickets while following ITIL standards to ensure timely resolution and documentation. · Handled asset and stock management — issued new laptops, performed like-for-like replacements, and maintained accurate inventory and asset records for all end-user equipment. · Collaborated with cross-functional IT teams to troubleshoot complex technical issues.
Responded to dispatch tickets and provided on-site or remote technical support to resolve network and hardware issues efficiently. Performed troubleshooting, configuration, and maintenance of IT rack equipment including servers, patch panels, routers, and access points (APs) to ensure optimal performance. Conducted diagnostic checks, resets, and hardware replacements when devices failed or underperformed, maintaining minimal downtime for end users. Collaborated with backend and network teams to escalate complex issues, ensuring timely resolution and adherence to service-level agreements.
Provided on-site technical support for end-user hardware, software, and network issues — including diagnosing and resolving problems related to laptops, printers, and connectivity to ensure seamless operations. Managed ServiceNow incidents, service requests, and catalog tasks, creating and tracking tickets while following ITIL standards to ensure timely resolution and documentation. Handled asset and stock management — issued new laptops, performed like-for-like replacements, and maintained accurate inventory and asset records for all end-user equipment. Collaborated with cross-functional IT teams to troubleshoot complex technical issues, deliver system upgrades, and maintain high customer satisfaction through clear communication and proactive problem-solving.