Türkiye
I have more than 20 years of experience in logistics and e-commerce sector, successfully completed numerous projects for main functions such as sales, operations, finance and IT that are closely related to strategic targets of companies.
- Leading end-to-end warehouse and logistics operations, including inventory management, order fulfillment, and last-mile delivery processes. - Driving operational excellence by implementing KPI-based performance tracking, process optimization, and cost efficiency initiatives. - Collaborating cross-functionally to ensure seamless supply chain operations that enhance customer experience and support business growth. - Developing an omni-channel distribution model that can provide personalized shopping experience and streamline internal operations. - Implementing AI-enabled solutions - Focusing on a customer's journey, identifing the requirements and implementing new solutions to improve customer experience, KPIs, NPS and customer scores
- Managing delivery and return operations for B2C platform and marketplace sales. - Improving delivery performance by developing cost-effective solutions that ensure high customer satisfaction. - Developing new business models (B2B, B2B2C) and delivery solutions that enable operations across multiple warehouses in Türkiye, Poland, and Egypt. - Leading 5S workplace organization initiatives, enhancing productivity and ensuring continuous improvement.
- Managing outbound and Inbound Express Courier Operation. - Developing and managing cost effective business model for marketplaces such as Aliexpress , Trendyol , eBay , Etsy , Joom , Ozon etc . - Improving operational capabilities in order to ensure high level operational performance. - Developing and implementing automatic sorting solutions in Tuzla warehouse . - Managing relations with all partners and suppliers in EU, Russia, Middle East, Africa, SEA regions. - Developed an online self-service platform called MyPTS, featuring modules for airwaybill and invoice creation, shipment tracking, customs tariff checks, payments, and complaint management, significantly simplifying international shipment processes.
- Managing sales, operations, marketing and CS functions for international products - Developing B2C cross border solution to Europe, Ukraine and Russia and selling&operating it. - Management of commercial relations with Chronopost and DPD - Developing Express Courier Solutions with integrators - Management of budget and cost&revenues - Turkey Coordinator of Global Account Team Europe and responsible from tender process of global accounts.
- Preparation of annual project plans and coordination of projects within budget and scope - Developing Management Information Systems (MIS, Data Warehouse) - Review of business processes (sales, operation, collection etc) in order to increase productivity - Solution design for global customers like H&M, Inditex group. - Developed Customer Based Cost and Profit Management System - Development and launch Geographical Information Management Systems (GIS) - Working on parcel sorting systems - Developing new business models
Management of international CEP operations Freight Forwarding, logistic support for international fairs and projects transportation CEP Operational start-up of JVs in Bulgaria, Romania and Kazakhstan