Zachary Behnke

Customer Success Manager at SoftwareOne

Milwaukee, Wisconsin, United States

About

I am a United States Army veteran and a graduate from the University of Wisconsin - Parkside. My professional experience along with my education coursework has given me great insight to the pursuit of perfecting customer service, sales, and professionally representing an organization.

Experience

  • Customer Success Manager at SoftwareOne
    Apr 2026 - Present · 4 mos

  • Brady Corporation (3 yrs 6 mos)
    • Territory Manager - Safety & Facility ID
      Jul 2024 - Apr 2026 · 1 yr 10 mos

      • Manage a $7 million dollar territory through direct selling and partnering with distribution • Responsible for growing the business within existing accounts and developing new accounts while focusing on high profile organizations • Train and motivate distribution partners on the Brady products, and how to prospect for future opportunities • Perform customer site walkthroughs while acting as safety and industrial product expert

    • Sales Specialist - SFID
      Nov 2022 - Jul 2024 · 1 yr 9 mos

      •Inside /Outside Sales Council team captain • Engage in consultative selling in order to place appropriate products and services at end user facilities • Assist field sales representatives in growth of pipeline by scheduling site visits with end users • Leverage Brady ID sales enablement tools to support quotas and orders • Work with existing customers to determine appropriate hardware update options for obsolete printers • Provide virtual demonstrations of Brady products

  • Game Day Staff Lead at Milwaukee Admirals
    Oct 2021 - Jul 2024 · 2 yrs 10 mos

  • Inside Sales Representative at Lindenmeyr Munroe
    Jun 2022 - Nov 2022 · 6 mos

    • Working with an existing customer base by taking inbound calls, emails, and monitoring JD Edwards • Assist customers by providing knowledge in the paper industry to include crossing grades, providing pricing, and being a single point of contact • Assist in immediate need of customers, but follow up on future projects and areas of growth

  • In-Store Representative at ecoATM Gazelle
    Sep 2020 - Mar 2022 · 1 yr 7 mos

    • Visiting sites in the Greater Milwaukee market to verify and ensure the health and performance of ecoATM kiosks, while keeping daily records of visits made, issues found, and issues resolved and providing regular reporting to management • Member of the Demo Day team to create a flawless workflow for initial store contact, setup, and execution of events • Developing and maintaining positive working relationships with site management and associates to provide training, support problem resolution, and ensure site compliance for ecoATM kiosks