Queens, New York, United States
Newly certified CompTIA A+ certification holder, looking to establish a career in the world of IT. Passionate technology lover with an interest in troubleshooting and problem-solving. Dependable worker recognized for consistency and productivity while exhibiting a positive attitude in light of challenging situations. Willingness to learn new processes to enhance work contribution, and grow professionally and personally in the world of IT.
• Used proprietary systems to review/determine renters eligibility for apartments • Utilized Zendesk ticketing systems and Microsoft Teams to conduct daily duties • Reviewed sensitive information such as Credit Scores and OFAC to determine eligibility • Actively communicated with management for applications requiring escalation • Trained new hires on the underwriting process to prepare for production environment
• Actively communicated with customers, colleagues, and management on a daily basis • Utilized SAP to place orders, retrieve invoices/credit memos, and account history • Documented cases, calls, and created service requests via CRM platform • Used company B2B to effectively service customers • Trained new hires on processes and created SOP documentation for future reference
• Fulfilled a wide range of administrative tasks on a daily basis • Filed paperwork, scheduled appointments, data entry, etc. • Assisted foreigners seeking information pertaining to the American citizenship process • Collaborated with foreigners to accurately complete citizenship applications