Midland, Michigan, United States
As a passionate Field Service Engineer, I have extensive experience in CT, MRI, X-Ray, Portable X-Ray, Fluoroscopy, Mobile C-Arms, Cath Lab, and Intravascular Ultrasound. I pride myself in providing top-notch service to our customers and fostering strong relationships, which helps our company remain the business partner of choice for customers across Michigan. Driven by a profound passion for imaging service, I am dedicated to doing what's right for our customers and the patients who rely on our equipment. I love the positive impact our work has, and I strive to reflect my company's values in every interaction. As a devoted husband and father, I approach my profession with the same commitment and care I do with my family, always ensuring that I project our company in the best possible light as a proud ambassador.
Accomplished Philips Field Service Engineer, demonstrating expertise across CT, MRI, GXR, IGT, IGTD, and Multivendor systems. Leading efforts in advanced service solutions and complex troubleshooting to ensure operational excellence and exceed customer expectations. Committed to continuous development and driving success in the field while upholding the highest standards of service delivery.
Experienced Philips Field Service Engineer with enhanced responsibilities, delivering exceptional technical solutions across CT, MRI, GXR, IGT, IGTD, and Multivendor systems. Significantly contributed to boosting team revenue by delivering tailored solutions, fostering strong customer relationships, and implementing effective problem-solving strategies. Played a vital role in mentoring junior team members and driving process improvements to optimize service delivery.
Dedicated Philips Field Service Engineer specializing in providing exceptional technical support and service for CT, MRI, GXR, IGT, IGTD, and Multivendor systems. Leveraged strong problem-solving skills to address customer needs efficiently while fostering trust and satisfaction in high-pressure environments.
• Tested EPS belts to determine tension (N) - frequency (Hz) correlation factors • Performed EPS belt skip tests to compare varying belt widths, yielding the result that belt width can be reduced, resulting in cost savings • Performed EPS belt and pulley NVH (noise, vibration, and harshness) tests to compare belts of different span lengths • Performed EPS belt break-in and durability tests
• Approximated the stresses experienced on a prototype clutch spline to verify an already chosen material of construction • Tested production parts with light and heavy springs for partial engagements for an increased understanding of spring options • Tested prototype clutch engagement/disengagement on dynamic engagement machine resulting in an increased understanding of functionality • Wrote a program for a dynamic engagement machine to independently warm-up, perform cycles of a particular test, dwell until cool down temperature is reached, perform the test again, and repeat. Interlocks for torque and temperature limits were also programmed in for safety.
• Worked closely with assembly line operators to ensure supplier defects were known increasing awareness of issues and decreasing the occurrences of plant wide sorts • Reworked verified quality parts to reduce waste • Performed random audits of supplier parts and of shipment container labels ensuring their quality and reducing the chance of costly plant wide sorts • Maintained gauge calibrations to ensure dimensional compliance • Performed a Minitab 6-pack analysis for capability study and GR&R to gauge reliability of a part and an assembly line, respectively
• Ran endurance and ultimate strength tests on various clutches gathering data for customers • Performed tooling swaps on various testing machines per clutches being tested
• Worked in a team of engineers to develop packaging for a wide variety of parts • Determined optimal stacking quantities for pallet shipments resulting in cost savings • Collaborated personally with customers about packaging to ensure compliance to various standards in a professional manner
• Utilized analytical, problem-solving, and computer aptitude attributes to contribute to the success of a global corporation • Worked in a team to create an Excel spreadsheet calculating consumption of intermediates in bulk product formation leading to increased productivity • Resolved over 400 mass balance and accounting issues for high volume production buildings with accuracy
• Managed and closed out engineering process change requests in a timely manner • Ran weekly meetings designed to bring staff up to date on the progress of projects • Implemented design changes to increase reliability • Edited standard operating procedures to ensure accuracy • Updated numerous drawings resulting in increased accuracy of process pipelines • Completed safety inspection follow-ups to reduce the chance of workplace accidents • Assisted in equipment preparation for maintenance to ensure a clean and safe work environment • Produced SAP work orders to ensure proper work flow and productivity