Chattanooga, Tennessee, United States
With over a decade of experience in telecommunications and solution selling, currently leading the Care SMB team at T-Mobile. Collaborates with teams to deliver tailored wireless solutions that address small and medium business needs, ensuring seamless customer experiences. Aims to empower clients through innovative strategies while fostering strong partnerships. Dedicated to aligning with T-Mobile’s mission of connecting people and businesses through reliable communication solutions. Excels at combining technical expertise and strategic insight to drive impactful results.
Results-driven leader with 15+ years of progressive success at T-Mobile, supporting teams of 80+ employees in Lead and Individual Contributor support roles. Experienced in partnering with managers, driving performance through influence and coaching, and leading culture transformation initiatives that improve retention, engagement, and customer outcomes. Proven ability to deliver enterprise-level performance, sustain 100%+ quota attainment, and lead high-performing teams.
Small & Medium Business Account Manager T-Mobile | February 2013 – June 2021 Managed a portfolio of 300–500 SMB accounts, delivering consistent revenue growth and retention through consultative sales strategies. Achieved top performance rankings in a highly competitive environment: #1 Sales Performer – Q1 2016 #1 Sales Performer – November 2019 #2 Sales Performer – August 2019 Built long-term client partnerships, positioning T-Mobile as a strategic business solutions provider. Identified growth opportunities and implemented solutions aligned with customer business objectives.
Customer Care & Consumer Telesales Representative T-Mobile | September 2009 – February 2013 Managed inbound and outbound calls while delivering high-volume customer support and sales. Consistently met performance and revenue targets. Applied consultative selling techniques to improve customer experience and drive product adoption. Supported onboarding and account management to ensure seamless customer transitions. Selected among the top 10% of performers to attend In Crowd 2011.
Called and collected on sub prime customers. Set up payment arrangements, assisted with resale of vehicle, door to door collection