New York, New York, United States
I am a customer success director with 9+ years of experience in various sectors. Recognized for quickly identifying customer preferences and pain points, I have a verifiable history of contributing directly to revenue growth and market expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include cross-functional collaboration, staff hiring/training/coaching, client onboarding, data-driven decision-making, strategic planning/execution, business development, performance evaluation, schedule coordination, and KPI oversight. Currently, I am a consultant at Acme Check Cashing. Here, I leverage industry knowledge and customer experience insights to optimize business development, enhance the company tech stack, and standardize anti-money laundering practices. In addition, I liaise with senior leadership and stakeholders to ensure that the company’s account support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, business intelligence expert who can be relied on to offer superior solutions that deliver profitable results.
ResQ is the secret superpower for facility and operations managers. We keep your restaurants up and running efficiently by providing you with powerful and easy-to-use software, a dedicated 24/7 support team, and a network of trusted service providers. We do all of this, so you get time back in your day, and save up to 20% on overall R&M costs, but never lose control of what’s happening in your restaurant.
• Conduct analyses of problematic areas to pinpoint gaps and implement strategies to maximize productivity. • Contribute updates and improvements to the company tech stack. • Facilitate the training of new/existing staff on business development strategies. • Control and document anti-money laundering practices. • Attend and participate in meetings with high-level leaders and stakeholders to discuss project progress and collaboratively resolve issues. • Demonstrate up-to-date knowledge of market/industry conditions, including competitors, trends, and consumer preferences.
• Offered assistance to customers with onboarding to foster successful adoption. • Provided coaching to enhance the performance of 5 team members. • Crafted data-informed support strategies to increase customer retention. • Guided customers with low utilization to increase their usage of the platform.
• Attained 400% revenue growth leveraging data-driven insights. • Maintained oversight of both Customer Success and Support teams. • Maximized client onboarding efficiency and effectiveness, reducing time to activation by 2 weeks • Bridged communications across Product and Engineering teams to align objectives during feature development, launch, and fixing.