Istanbul, Istanbul, Türkiye
I began my journey as an operation specialist in this market and came across the best way to be an operations man full of Start-Up experiences. I have been working in the world of operation for the past 8+ years, developing my expertise, people skills, and ownership skills along the way. Mentoring and supporting the partners and employees in every aspect regardless of which position they belong to and which problem they have. Encouraging interactions, being passionate, giving feedback and listening to others, being generous, confidently interacting with the environment, and generally being careful about my work all characterize me. To me, passion also includes dealing with emotions. In my experience as an operational person, most decisions contain just as much culture and emotions charge as rationality.
@TrendyolGO Market - Led the operations managing end-to-end processes to ensure operational excellence and efficiency in rapid delivery services. - Strategizing and implementing scalable operational models, optimizing performance across multiple locations while maintaining high customer satisfaction. - Driving cross-functional collaboration to streamline workflows, improve communication, and align teams with company objectives. - Overseeing supply chain and inventory management, ensuring stock accuracy and availability to meet demand seamlessly. - Setting and monitoring KPIs, utilizing data-driven insights to enhance operational performance and achieve strategic goals. - Building and leading high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement per Trendyol's values. - Managing procurement and resource allocation, ensuring the timely acquisition of equipment and resources to support expanding operations. - Enhancing courier acquisition and retention strategies, scaling the fleet to meet delivery targets while maintaining high efficiency. - Driving innovation in last-mile delivery operations, introducing new technologies and methodologies to improve service quality and speed. - Ensuring operational scalability and sustainability, adapting processes to support growth while maintaining cost efficiency and quality.
@TrendyolGO Market • Led end-to-end operational processes at TrendyolGO Market, ensuring excellence in rapid delivery services. • Developed scalable operational models to optimize performance across multiple locations while enhancing customer satisfaction. • Fostered cross-functional collaboration to streamline workflows and align teams with company objectives.
@TrendyolGO Market - Developed and optimized operational and store development processes through systematic creation and iterative improvements to enhance efficiency and scalability. - Designed and managed reporting, documentation, and file structure frameworks, ensuring streamlined implementation and team ownership. - Established data-driven, methodological decision-making processes to reduce reliance on individual roles, improving consistency and accelerating workflows. - Aligned operational processes with profitability and sustainability goals, ensuring seamless integration into daily operations. - Defined and tracked KPIs based on strategic operational objectives, crafting actionable game plans to achieve set targets. - Fostered a cohesive team culture, ensuring alignment with organizational values and ways of working. Supported and coordinated cross-functional team leaders, enabling smooth collaboration and unified execution of operational strategies.
@TrendyolExpress - Led the Branch Growth team in identifying and launching new store locations while developing innovative and alternative branch models to support business expansion. - Directed the PUDO (Pick-Up and Drop-Off) team, enhancing operational systems and achieving key daily pick-up operation KPIs. - Managed the Supply Growth team, driving the acquisition of new delivery partners to align with order capacity and scaling operational capabilities. - Supervised the Operations Procurement team, overseeing the design and procurement of equipment to optimize operations and support delivery partners effectively. - Built and nurtured a high-performing team, fostering alignment with Trendyol's culture and values while contributing to continuous improvement.
- Led the operational launch of new cities (Istanbul, Izmir, Ankara) and managed expansions to support business growth. - Recruited, trained, and improved the performance of fleet specialists, ensuring readiness for seamless operations in new cities. - Developed and implemented processes and strategies for fleet acquisition and retention, optimizing efficiency and scalability. - Oversaw documentation and database management, ensuring all necessary information and contracts for couriers were accurately recorded and maintained. - Ensured comprehensive training and preparation for all couriers (Glovers) to maintain high operational standards and efficiency. - Managed scheduling, attendance, and administration of Info-Sessions, while supporting daily operations through KPI analysis and operational supervision. - Directed fleet onboarding processes, ensuring smooth integration of new drivers into operations. - Executed and oversaw operational launches in new cities and managed expansion projects. - Supervised procurement and in-stock management processes, ensuring the availability of critical resources for operational success. - Monitored and enhanced customer experience through the Live Operations Center, maintaining high satisfaction levels and operational quality.
- Led courier acquisition strategies aligned with order capacity, ensuring optimal fleet size and courier efficiency. - Managed and optimized fleet operations, balancing order capacity with courier performance to achieve operational excellence. - Contributed to the launch and development of Kapgel, Turkey's first Gen2 delivery app, pioneering innovative operational models and setting new industry standards. - Collaborated across departments in a start-up environment, fostering a culture of mutual support and knowledge-sharing to enhance overall business operations. - Developed and implemented new operational systems, continuously raising the bar for efficiency and scalability within a dynamic, fast-paced ecosystem.
- Coordinated order fulfillment processes, ensuring timely and accurate delivery while maintaining high customer satisfaction. - Monitored and optimized operational workflows, identifying areas for improvement to enhance efficiency and service quality. - Collaborated with cross-functional teams, including logistics, customer service, and vendor management, to support smooth operations. - Analyzed performance metrics to identify trends and implement corrective actions, improving overall operational effectiveness. - Developed foundational skills in operations management, gaining hands-on experience in problem-solving, time management, and process optimization.