New Zealand
I am an accomplished Business Operations Manager with extensive experience in Food Manufacturing, Chemicals Manufacturing and ICT industries, managing functions across Manufacturing Operations, Business Development & Sales, Service Management, People Management, ICT Operations Management, Supply Chain and Quality Management. I possess a good combination of strategic and operational skills; extensive experience in Operational Management, Consulting, Project Management, Change Management, intellectual integrity; sound business acumen; leading teams; Issue-based Analysis, Solutions Development and Needs Analysis. I started my early career as a Retail Manager. Then, after studying ICT and obtaining several certifications, I joined Business Connexion very quickly worked through the ranks in supervisory positions to Operations Manager, managing the Service Delivery in a Datacentre to companies in 22 countries and 150 sites worldwide through the Service Management Centre. I then moved to equally rewarding roles as Operations Manager in the Food Manufacturing and Chemicals Manufacturing industries, managing teams of 50 – 80 people and a current role as the National Business Development/Operations Manager at TopItUp, South Africa. During my career I have built a reputation for excelling at Business Operations Management, Quality Management, Business Development and Leadership. I particularly enjoy management positions and see myself as a natural leader with sound business acumen, project management skills and extensive experience in managing, inspiring and leading large teams to success through empowering, mentoring and developing people, delegating efficiently. Able to communicate at senior level across business functions, with stakeholders, customers and suppliers, and skilled in negotiating SLA agreements and terms. I am now relocating to New Zealand, eligible for a relevant Accredited Employer Work visa and residence in New Zealand upon securing a relevant job offer and I am working with a licensed immigration adviser and available for interviews and opportunities
Business Development and Operations Management, Plan and Execute of new business. National Sales planning and forecasting. Product Development. Technology planning and implementation. National operations management.
Operations Management, Household Detergents Manufacturing, staff compliment, 80 Quality Management Implementation Manufacturing Planning Production planning Drafting of SLA’s Supplier Management Training and Development
Operations Management pie/bakery plant, staff compliment 60. As the director of the company I have had the highest level of exposure in management enabling me to enrich my knowledge with full spectrum of business principals. A full spectrum of the food and baking industry exposure had enabled me to gain sound knowledge and experience that was welcomed by many companies within South Africa.
Through the Service Management Centre, I managed the Service Delivery to Companies in 22 countries and 150 sites worldwide including: Sasol, BHP Billiton, Edcon, Anglo Gold Ashanti & American Insurance Group Int. Business Standards Management (ISO 9001) Global Network and Server support SLA Conformance and Management Network Management & Optimisation QA delivery of both 1st level and 2nd level support Incident Management Technical Functions & Expertise: o Supervising a team of customer/technical support engineers and specialists ensuring adequate and effective technical support. o Provide technical team leadership as well as business management insight to decision making. o I implemented a series of technology workshops as well as a in-house training system and online document repository as part of induction for new staff o Reporting on infrastructure and technology efficiency in terms of cost, time, quality and performance. Business Standards Management o Drafting of templates for all procedures and work instructions, in accordance with corporate governance. i.e. ISO 9001 standards o Quality Assurance of the above documentation o Competent in implementation guidelines of the ITIL framework. o At presentation and meeting of executive level I provided technical and business standards input o Part of the sales team, presenting the Service Delivery Model and mechanism to prospective clients o Performance Improvement Program Manager for SMC clientele Operational Manager - SMC o Co-ordination of a human resources as well as time-management and remuneration. o Performance management programmes with individuals in my team. o Mentorship program as mentor to 3 individuals in BCX o Team Building events manager (Corporate Soccer Day)