Ramarama, Auckland, New Zealand
• IT professional with over 20 years of experience across healthcare, banking, and enterprise environments. • Extensive experience in SQL Server Database Administration, Data Migration, ETL, Data Integration, Systems Engineering, and Infrastructure Support. • Strong technical expertise in SQL Server, T-SQL, SSIS, SSRS, Power BI, MySQL, Windows Server, Active Directory, VMware, Hyper-V, Azure, and AWS. • Successfully delivered and supported large-scale system migrations, database upgrades, infrastructure projects, and business-critical applications. • Proven track record in database performance tuning, high availability, disaster recovery, automation, and operational excellence. • Experienced in designing, supporting, and optimising data platforms, ETL processes, reporting solutions, and enterprise applications. • Worked closely with business stakeholders, project teams, vendors, and technical teams to deliver practical and reliable technology solutions. • Led and supported healthcare and banking systems where security, compliance, availability, and data accuracy are critical. • Passionate about data quality, automation, reporting, process improvement, and helping organisations maximise the value of their data assets. • Recently expanded expertise into modern data platforms through training in Python, Snowflake, Databricks, and Power BI. • Based in Auckland, New Zealand and available immediately. • Open to opportunities in Data Consulting, Data Migration, Database Administration, Systems Engineering, Infrastructure, Cloud, and Data Platform roles throughout New Zealand, including fully remote positions. Specialties: SQL Server | Data Migration | ETL | SSIS | Power BI | T-SQL | Database Administration | Data Quality | Reporting & Analytics | Systems Engineering | Infrastructure | Azure | AWS | Automation | Healthcare IT | Banking Systems | Application Support | Data Platforms
• Joined CSC Singapore (later DXC Technology) supporting Tan Tock Seng Hospital; transitioned with the account to Dedalus Singapore, continuing systems and database engineering support. • Led migration of UltraGendaPro to the Next Generation EMR, ensuring minimal downtime and continuity of hospital operations. • Installed, configured, and maintained Windows Server environments (2012–2019), Active Directory, and enterprise healthcare applications. • Implemented SQL Server high availability (replication, mirroring, clustering) and authored disaster recovery documentation, including runbooks and infrastructure diagrams. • Automated server and database tasks using PowerShell and T-SQL, improving operational efficiency. • Built and maintained SSRS reports and automated workflows, enabling real-time insights for clinical and business stakeholders. • Managed Hyper-V virtualisation and resource allocation for hospital systems. • Acted as technical escalation point for infrastructure, application, and database issues, ensuring uptime and reliability. • Delivered user guides, training sessions, and knowledge bases to support IT staff and end-users.
• Delivered backend support and infrastructure troubleshooting for enterprise banking applications, ensuring stability, performance, and SLA compliance. • Assisted with disaster recovery planning and testing, supporting core banking continuity. • Performed UAT, deployments, and patching on Windows Server environments. • Managed SSL certificate renewals and system integrations, maintaining secure services. • Supported batch processing, job scheduling, and integrations within banking systems.
• Supported mission-critical banking applications in production, monitoring system health and resolving incidents. • Worked with infrastructure teams to diagnose and resolve server and connectivity problems, reducing downtime. • Contributed to disaster recovery and failover testing to ensure business continuity. • Documented troubleshooting steps and created knowledge base articles for recurring issues.
• Provided application and systems support for Hewlett-Packard client environments, assisting end-users and resolving technical issues to maintain business continuity. • Logged and tracked incidents using internal ticketing systems, escalating complex cases to higher-level support teams when required. • Documented troubleshooting steps and solutions to build a reusable knowledge base for future incidents. • Supported Hewlett-Packard client environments, including Oracle database administration and query optimisation using Toad.