Yuri I.

About

I am an ambitious, competent and motivated individual with high work ethics who has built invaluable expertise within travel tech industry with multi-cultural background. I am a multi-skilled contributor who has experiences in: • Project management • Business development and building strategic partnerships • Affiliate marketing • Bilingual in Japanese and English

Experience

• Workiva (Singapore)
  • Lead Customer Success Manager
    Jan 2026 - Present · 6 mos

  • Senior Customer Success Manager
    Apr 2023 - Dec 2025 · 2 yrs 9 mos

  • Customer Success Manager
    May 2021 - Mar 2023 · 1 yr 11 mos

• Affiliate Partnerships Manager - Japan for Vrbo at Expedia Group
  Nov 2018 - Apr 2021 · 2 yrs 6 mos

  Responsible for business development, partner onboarding, and account management for Japan market across different verticals from airline to loyalty programs, cashback sites, affiliate networks, travel contents and meta sites.

• Airbnb (Tokyo, Japan)
  • Regional Support Coordinator
    May 2018 - Oct 2018 · 6 mos

    As Deputy to the Customer Experience Head of Japan. Partnered with regional management to drive quality reviews and coaching for internal Customer Support Specialists. Identified opportunities to improve critical trainings, quality assurance, business processes and system issues for APAC.

  • Trips Coordinator
    Nov 2016 - May 2018 · 1 yr 7 mos

    Identified market trends, managed quality assurance and collaborated with Operations, Legal and Public Policy teams to expand Experiences business growth for APAC and ANZ.

• Translator and Interpreter at Freelance
  Nov 2015 - Nov 2016 · 1 yr 1 mo

  Translated the “Guide Sør Audio Sightseeing” tourist guide to Japanese for Norway. Consecutive interpreter for Europe Japan Centre, Ltd. in Oslo.

• Waiter at Bønder i Byen
  Jul 2015 - Dec 2015 · 6 mos

  Waiter at a local high-end restaurant.