Beijing, China
Proficient in both Chinese & English (IELTS 7.5 with Chinese Writing League award-winner). Got systemic training from the business school. Frequent user of MS Office. Got certificate of ISTQB, IIBA and ARIS. Learnt & practiced SQL in daily work. Joined & take in charge of several students’ club. Experienced host of official events at school. Multi-task taker & quick learner.
This job gave me a sight on the organizational structure and working process of the Operation Centre. My routine work was to deal with the service request with full coverage of all the different projects from diversified approaches(phone call, e-mail, the operating system and so on). I also participated in the translation of some official documents and online meetings. The experience of conducting the English training session was also beneficial for my ability to host.
Conducting some operational works including marking the test papers, arranging the tickets, classifying the documents and so on.