Greater Tokyo Area
Customer Success Manager / 2026-04 - 2026-07-SoftwareOne -Translated complex cloud technology into clear business value through regular customer workshops and Business Review -Built and maintained strong relationships in the Japanese and global markets, effectively communicating with diverse stakeholders and navigating cross-cultural business environments Pitch Analyst / 2024-08 – 2026-04-Cognizant -As a Pitch Analyst in Google, create compelling pitch decks with strong sales narratives for GCP and GWS across multiple industry verticals. -Develop proposal strategies for enterprise customers by industry with Google’s FSR. -Build deep expertise in industry-specific solutions and cloud technologies, including BigQuery, Vertex AI, and Gemini. Customer Success Manager / 2023-03 - 2024-07-Accenture -Client service in Accenture for Microsoft Sales Ops and CLM. -Continual Communication strategies to maintain engagement with existing clients. -Introduce a Customer Success Program for Azure customers. Account Manager / 2022-02 - 2023-02-Accenture -Work with Microsoft Korea Device Partner Solutions Sales (DPSS) Team. -Sales and Forcast management of 9 Local Device Partners. -Collaborate with Device Partners on sell-in forecasting, and sell-through optimization -Local Device Partner training and pipeline check. -Marketing policy making with Local Device Partner. -Create Account Planning every half year. -Partner support for product updates and End Of License. G-tech Japan / Project manager TOKYO/ 2020-04 - 2021-03 Collaboration with LG Electronics Japan Business Solutions Team -Engaged in collaborative projects with LG Electronics Japan Business Solutions Team to promote and enhance the adoption of LG Signage products. -Fostered strong relationships with customers and LG stakeholders to drive product adoption, ensuring a positive customer experience. Shinhan Bank / 2002-05 - 2007-09 -Retail Banking Sales Representative (Incheon International Airport branch, Gajwa-dong branch)
• Translated complex cloud technology into clear business value through regular customer workshops and Business Review • Established data-driven Azure cost optimization strategies using FinOps tools, driving ROI maximization and overhead reduction.
· As a Pitch Analyst in Google, create compelling pitch decks with strong sales narratives for GCP across multiple industry verticals. · Develop proposal strategies for enterprise customers by industry with Google’s FSR. · Build deep expertise in industry-specific solutions and cloud infra, including BigQuery, Agentspace, Gemini and GWS.
· Delivering exceptional client service for Microsoft Sales Operations. · Continual Communication strategies to maintain ongoing service engagement with existing clients. · Suggested and coordinated meetings aimed at cultivating successful relationships with customer. · Developed and executed customer engagement strategies to drive upsell and cross-sell opportunities.
· Delivering existing partner management services for Microsoft Korea's Device Partner Solutions Sales (DPSS) team. · Collaborate with Device Partners on sell-in forecasting, and sell-through optimization. · Conducted local device partner training, monitored pipeline, and facilitated marketing policy development. · Gathered, analyzed, and managed customer data to derive actionable insights.
· Engaged in collaborative projects with LG Electronics Japan Business Solutions Team to promote and enhance the adoption of LG Signage products. · Fostered strong relationships with customers and LG stakeholders to drive product adoption, ensuring a positive customer experience.
Retail Banking Sales Representative (Incheon International Airport branch, Gajwa-dong branch)