London, England, United Kingdom
Technical Project & Delivery Manager with over 8 years of experience in SaaS, CXM, and enterprise account management, known for leading high-value, strategic client engagements. I specialise in managing complex projects end-to-end, from budget allocation and cross-functional coordination to solution delivery, ensuring top-tier service and tangible outcomes for Fortune 500 clients. With a collaborative, client-centred approach, I drive process improvements, enhance client satisfaction, and consistently deliver results on time and within budget. Passionate about scalable solutions, team empowerment, and innovative process design, I am committed to fostering strong partnerships that fuel growth and lasting success. For those interested in exploring new opportunities or seeking to collaborate, please reach out to me.
As Delivery Manager, I am accountable for the successful delivery of complex SaaS servicing programmes and implementations projects across enterprise accounts. I lead on planning, tracking, and governance to keep projects and programmes running smoothly and aligned with what matters most to the client. I act as the go-to escalation point, bringing the right people together to unblock challenges and keep momentum. I regularly contribute to improving delivery processes and ensure internal teams stay informed through clear, structured communication.
As Technical Engagement Manager managing a portfolio of servicing clients with over $3M ACV, achieving consistent client satisfaction and measurable improvements. Spearheaded internal process improvements, such as a project roadmap tracker, enhancing project tracking efficiency and ensuring consistent delivery across teams. Mentored new hires and leading a training programs to accelerate onboarding and skill-building for technical roles.
Responsible for managing a portfolio of clients, where I excel in running large programs and collaborating closely with clients to define project scope, set internal goals, and develop strategies for successful execution and delivery. During my time at Medallia, I have consistently delivered technical projects on time and within budget, earning a reputation for reliability and efficiency. I take pride in my ability to demonstrate tactful empathy and lead by example, inspiring my teams to achieve and exceed all objectives and key results.
As a Senior Managed Services Consultant at Sprinklr, I drove growth for strategic accounts by improving platform adoption and client outcomes. I transitioned from implementation to account development and client mentoring. By collaborating with stakeholders on business objectives and implementing scalable CCaaS solutions. My efforts led to enhanced platform utilisation, client satisfaction, and revenue growth for global enterprise accounts.
As a Managed Services Consultant at Sprinklr, I partnered with global clients to deliver customised SaaS solutions, enhancing platform adoption and account performance. By fostering effective communication and collaborating with cross-functional teams, I aligned our services with client business goals. My focus on implementation, platform optimisation, and governance for enterprise accounts drove client adoption and increased value. Additionally, my work on strategic upselling and workflow optimisations contributed to significant ARR growth, setting the stage for my promotion to Senior Consultant.
As an external consultant with Sprinklr, I successfully supported clients managing over 70 brands across more than 20 markets. I configured over 100 dashboards and led enhanced client workflow implementations throughout the EMEA region. Additionally, I identified and implemented a solution for challenging accounts, which transformed their outlook and directly contributed to annual recurring revenue growth.
I was recruited by a dynamic media agency to lead and develop an internal team using my proactive and hands-on approach. I took on the responsibility of supervising operations with external contractors and managing multiple clients to deliver exceptional digital media services. I actively participated in client presentations and networking events to secure sales and build long-term, mutually beneficial relationships for the company. I successfully collaborated with over 10 clients, effectively managing their expectations and completing projects within strict time constraints. This diverse and ever-evolving role provided me with an exciting and challenging professional experience.