Osaka, Japan
With over 20 years of experience in the hospitality industry, I am a passionate and skilled leader who oversees the operations and strategy of CROSS HOTEL OSAKA, a modern and stylish hotel in the heart of the city. I have a Master of Business Administration degree with a focus on leadership and strategy, which enables me to manage the hotel's performance, revenue, budget, and quality. I also have a Bachelor of Linguistics degree, which helps me communicate effectively with diverse guests, staff, and partners. My core competencies include hospitality management, front office operations, guest satisfaction, team building, and problem solving. I aim to deliver exceptional service and value to our guests, while creating a positive and inclusive work environment for our team. I am always eager to learn new skills, explore new opportunities, and collaborate with other professionals in the hospitality field. I am proud to be part of CROSS HOTEL OSAKA, a hotel that reflects the culture, creativity, and charm of Osaka.
・Develop overall pricing strategy to include all market segments and distribution channel e.g. Wholesales negotiated rate, Group Pricing, Retail and Restricted rate pricing ・Implement strategies to drive market share and revenue generation through proper pricing, inventory controls and mix management ・ Monitor of competitive pricing through collecting and analyzing STR, Rate shopping and Price Optimization tools to understand pricing sensitivity and key drivers to market performance ・ Produce forecast on weekly and monthly basis in order to proactively identify, understand and strategize peak/weak period ・ Produce Annual Budget ・ Compile agenda, critiques, tracking, competitive analysis and future strategies for presentation at the weekly Revenue MAX Meeting, Group Business Review with S&M and Month-End Review Meeting ・Participate in Business Decision Meeting and Owner Meeting as a EXCOM member