Japan
* Customer Success Manager Lead for Japan, managing all the Japanese customers and partners. * Reporting to Customer Success VP in Australia, collaborating with CSM Directors and members in Australia and Singapore. * Coached 2 Japanese CSMs. * Acting as technical support for Japanese-speaking customers in addition to CSM activities, to cover absence of Japanese-speaking technical support personnel. * Since July 2023, having taken the role of Account Manager on top of CSM and Support.
* Customer success management for large enterprise accounts using Creative Cloud * Leading an ambassador program called Adobe Creative Insider Ambassador program for Japanese enterprise customers. * Collaborating with Education Marketing team to deliver seminars and workshops to high-edu students and teachers.
* Presales consultant working on Web Content Management and Digital Asset Management opportunities (Adobe Experience Manager) * Company award (quarterly): Create Change Award in 2018 * Certification: Adobe Experience Manager Business Practitioner
* Team leader of 7 members doing work assignment within the team, weekly team meetings, leading discussions for operational excellence.
* Leading “Customer Journey Workshop” activities for prospects and customers with Marketing team. * Driving visual story telling using Adobe Creative Cloud for high impact presentations to high profile prospects and customers.
* Joined as the first Marketing Cloud Solution Consultant in Japan * Closed several larger deals at large enterprise accounts and boosted the Japanese start-up team. * Company award: Orange Award in 2014.
* Closed the first “Master Data Management” deal in Japan. * Product presentations and demos, whiteboarding, event speaker, YouTube channel. * Solutions covered: Master Data Management (TIBCO MDM), Analytics (Spotfire), Enterprise Social Collaboration (tibbr), Event Processing (Business Events and ActiveSpaces Transactions), Integration (BusinessWorks), Loyalty Management (Loyalty Lab).