Greater Bournemouth Area
Experienced senior operations leader and HR professional who is passionate about people, customers and drive changes through strategic planning and execution in the QSR and hospitality industry. Key skills include: • Customer experience improvement and hospitality embedding a customer centred business environment • Operational project management including estate to improve performance on both people and business • P&L management and financial acumen to identify opportunities for growth • Highly experienced within Personnel Management to include recruitment and retention, coaching, leadership and mentoring; persistently removing barriers to growth and success of the teams • Create trusted relationships with drive, resilience and empathy throughout the promotion life cycle
🍷 Asian tapas meets curated wines in the heart of Southampton. We blend vibrant Pan-Asian flavors with handpicked wines like our own-label The Plum Berry and The Pear Petal from Italy’s Cadia Winery). Perfect for sharing, pairing, and lingering over great conversations. 📍 Find us in Ocean Village or explore our sister wines at Baccello Wine & Cicchetti Where every bite and sip tells a story
Founder of Baccello Wine&Cicchetti -A wine bar and Cicchetti restaurant for the wine lovers, the seasonal travellers and anyone seeking an environment where they can relax and share time with friends and family.
• Strategic planning to ensure the Operations function’s internal structure supports its longs term plan • Lead an area managers team of 3 to ensure customers are in the centre of every decision making and planning process • Budgeted sales at 42 million euros per year • Lead and deliver the central support service to the ‘on the field’ operations team through effective internal communications and engagement, and consistent delivery of brand standards • Sponsors and develop new restaurant pipeline with 2 opening and another 4 confirmed for 2022 • Overseeing the HR function to redesign, produce and execute a new sustainable 'Recruit-Induct-Train-Retain' strategy
Managing some key projects in Costa's UK Retail business -Using capex and investment modelling to improve performance in the highest sales volume stores in Costa's UK Retail business (exceeding 160 stores with an annual sales turnover of £141 millions) -Reset end to end inventory process by simplify processes and procedures, introducing new ways of work to emerge stronger following Covid-19 crisis -Key operations consult for Marketing, Supply Chain and Costa's Reopening program(Post Covid-19 national lock down) on behalf of the operations team so communications are well received and processes are efficient
The visible leader of some 250 teams across 23 sites, turning over £14M every year. From producing commercial strategy for the region, to implementing every move- managing challenges and risks from both internal and external is key to ensure business success and our team is looked after
Provide the best operational approach by coach and support store teams to achieve the highest standards possible.