Yuanwen Zou

Expert Sales Operations at SoftwareOne

Barcelona, Catalonia, Spain

About

Experience

  • Expert Sales Operations at SoftwareOne
    Aug 2025 - Present · 1 yr

  • Año sabático at Career Break
    Jul 2024 - Jul 2025 · 1 yr 1 mo

  • Fraud Investigator at Amazon
    Oct 2020 - Aug 2022 · 1 yr 11 mos

    Main role: Fraud detection, Know Your Customer (KYC), Denied Party Screening (DPS), sanctions compliance and Anti Money Laundry (AML). Investigation of suspicious activities and transactions by analysing data and documentation. Core skills: Drafted comprehensive investigation reports and collaborated with compliance teams to ensure adherence to legal frameworks. Led training initiatives for new team members, managing multiple tasks under tight deadlines.

  • Sales Assistant at UNOde50
    Sep 2019 - Oct 2020 · 1 yr 2 mos

    Main role: Sales team support, stock management, visual merchandising and customer service. Core skills: Effectively engaged with customers, communicating clearly and convincingly, which drove sales and fostered strong client relationships, consistently surpassing sales targets.

  • Project Intern at Cruz Roja Española
    Oct 2019 - Mar 2020 · 6 mos

    Main role: design and execution of women's rights initiatives aimed at overseas Chinese community development and integration. Core skills: Demonstrated integrity and impartiality in women’s rights projects for the overseas Chinese community, displaying cultural sensitivity and fostering cross-cultural collaboration while ensuring ethical implementation and respecting diverse perspectives.